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1. Hello! This questionnaire will take 7-8mins to complete.

SHAP (Sustainable Housing Action Partnership) has been commissioned by the Midlands Energy Hub and the West Midlands Combined Authority to carry out research across the whole East and West Midlands with a view to using best practice to increase the level of future, targeted work.
We are surveying organisations involved with the co-ordination or installation of fuel poverty works. The data you have collated in this area and your views will form part of a report going back to Government to shape future fuel poverty programmes.
We want to better understand the approaches needed when responding to fuel poverty crisis to enable opportunities for creating a pathway to broader retrofit and decarbonisation strategies. The report will also explore how energy efficiency works for households in crisis are included into whole house retrofit plans. Recognising the need for a consistency of managing information and reporting it, we will also be developing a new way of capturing data as a result of this analysis.
Your responses will be really important to inform Government thinking, starting with the shape of LAD2 and the preparation of the WMCA to deliver the 'Warm Homes Save Lives' fuel poverty programme across the West Midlands . The research will inform the resources required to support existing services as we go through the winter but also where investment in scaling up, extending and deepening capacity is required.
Please try to answer all questions, even if your response is 'don't know'. If you would like to discuss anything in more detail, we can set up a meeting with you.
Your engagement with this research will also feed into the final beta testing of a new fuel poverty CRM being developed with funding from Innovate UK. The CRM will provide the opportunity for organisations to share a consistent approach to managing the customer journey with real-time information about support, funding availability and eligibility criteria-matching, with efficient data analysis and reporting, linked to open EPC data so that those in fuel poverty don't lose out on retrofit programme opportunities.
The research is due by late-November. Your time to help with this is really appreciated and it will make a difference.
If this survey is not applicable, please complete the first few questions, then skip to the final questions at the end.
⏳The survey closes at Noon, Monday 14 December.
Thank you for your input and help.

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* 1. Name of organisation:

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* 2. Your email address:

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* 3. Do you agree or disagree with this statement:
'This survey does not relate to our current services':

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* 4. Approx. how many (in % terms) full-time or part-time FUEL POVERTY posts exist currently at the Local Authority?

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* 5. Approx. how many (in % terms) full-time or part-time AFFORDABLE WARMTH posts exist currently at the Local Authority?

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* 6. Approx. how many (in % terms) full-time or part-time DOMESTIC ENERGY EFFICIENCY/RETROFIT posts exist currently at the Local Authority?

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* 7. Who do you work with on this agenda? (select all those which apply):

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* 8. Do you have your own phone line/advice service?

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* 9. Do you currently work with or contract directly with others to deliver energy management and fuel poverty advice

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* 10. Do you have any organisational KPI's for this agenda?

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* 11. Have you contracted with others to deliver energy management and fuel poverty advice in the past?

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* 12. Do you currently contract with external contractors to deliver energy efficiency/retrofit works?

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* 13. If 'No' to previous question, have you previously carried out energy efficiency/retrofit works directly?

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* 14. What funding sources do you use? (please select all that apply):

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* 15. Do you have an approved long-term decarbonisation plan?

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* 16. If you have procured contractors, what is your organisation's role? (tick as many as apply):

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* 17. If you know the procurement route, please select from this list?
(Select all that apply):

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* 18. Do you require pre- and post-works monitoring for building performance?

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* 19. If 'Yes' to previous question, what do you require?
(Select all those which apply):

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* 20. Do you require any of the following as evidence?
(Select all which apply):

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* 21. Do you require pre- and post-works customer surveys?

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* 22. If 'Yes' to previous question, are these...?
(Select all which apply)

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* 23. Do you ask for customers' bills before and after works?

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* 24. Of your partners, who else should we be contacting for this research?

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* 25. I consent to my contact details being used in compliance with GDPR regulations for the purposes of this research (select Yes or No).

Thank you very much for completing our questionnaire. Your input will make a difference.
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