HousingAdviceNI Satisfaction Survey 2020/2021 Thank you for completing this survey! Question Title * 1. Please select which of these is the most accurate I need information on housing in Northern Ireland I need information on housing in England I need information on housing in Scotland I need information on housing in Wales I need information on housing in Republic of Ireland OK Question Title * 2. Please tell us why you visited our site I need information to help with a housing problem or to help a friend or family member with a housing problem I work for a voluntary or community agency and am using this site to help with my work I work for a statutory agency (such as NIHE, housing association, council) and am using this site to help with my work I am a landlord or work for a private agency and am using this site to help with my work OK Question Title * 3. Please rate your experience of using this website Excellent Very good Good Not so good Poor OK Question Title * 4. Do you feel that the information on this website helped you with your housing problem? The information was extremely helpful The information was very helpful The information was somewhat helpful The information was not helpful OK Question Title * 5. If you found the information you needed, do you feel more confident in dealing with your housing problem? The information helped a great deal The information helped a lot The information helped a little The information did not help at all I couldn't find the information I needed I didn't have a housing problem OK Question Title * 6. Overall, how satisfied were you with the following: Very satisfied Satisfied Neither satisfied nor unsatisfied Not satisfied the information on housingadviceNI the information on housingadviceNI Very satisfied the information on housingadviceNI Satisfied the information on housingadviceNI Neither satisfied nor unsatisfied the information on housingadviceNI Not satisfied finding the information you needed on housingadviceNI finding the information you needed on housingadviceNI Very satisfied finding the information you needed on housingadviceNI Satisfied finding the information you needed on housingadviceNI Neither satisfied nor unsatisfied finding the information you needed on housingadviceNI Not satisfied how housingadviceNI looks how housingadviceNI looks Very satisfied how housingadviceNI looks Satisfied how housingadviceNI looks Neither satisfied nor unsatisfied how housingadviceNI looks Not satisfied Your views are important to us, if you were not satisfied with any aspect of the website, please tell us why OK Question Title * 7. As a result of visiting our web-site, would you know where to go to for help regarding housing issues in future? Definitely would Probably would Probably would not Definitely would not OK Question Title * 8. Would you recommend housingadviceNI website to others? Definitely would Probably would Probably would not Definitely would not OK Question Title * 9. How could we change housingadviceNI to make it more useful for you? OK Question Title * 10. Why did you look for information online instead of calling for advice or making an appointment to speak with an adviser? I just prefer doing things online I needed help outside of normal working hours I have difficulties communicating on the phone or in person I have tried calling but haven't been able to speak to someone I understand written English better than spoken English I am embarrassed or nervous about my issue and didn't want to talk to someone I work full-time and find it difficult to access traditional advice services OK Question Title * 11. What kind of device did you use when visiting housingadviceNI? Mobile phone Tablet Desktop or laptop computer OK NEXT