DALC Survey of Service to Local Councils Question Title * 1. Overall, how do you rate the quality of the service provided to your council by DALC? Excellent Very Good Good Fair Poor Don't know/ not had any contact with DALC OK Question Title * 2. What do you consider to be the benefits of your Council being a member of DALC? (please tick all that apply) First point of contact when we have a query or problem Can save us a lot of money if we have a problem Provide advice to the Council Provide advice to clerks Keep us up to date with news and information relevant to the town and parish sector (DALC Circulars) Provide Legal Opinion (from NALC) Provide HR advice Provide governance advice Provide other advice (eg cemeteries, insurance etc) Act as a conduit to share advice between councils Provide training courses relevant to the parish and town council sector DALC Spring Seminar Lobby other organisations and government on issues relevant to the town and parish sector Other (please specify) OK Question Title * 3. What sources of information do you use to support your work in the town and parish council sector? (please tick all that apply) DALC information/ training courses DALC website Contacting DALC by phone/ e-mail The clerk of my Council Other clerk (s) Other Parish/ Town Councillor (s) District/ County Councillor (s) Principal Authorities' information/ training SLCC website/ staff Reference books/ website/ publications Other (please specify) OK Question Title * 4. How frequently, if at all, do you refer to the DALC website? Once a week or more often 1-3 times a month less often Never OK Question Title * 5. If you have looked at the DALC website, how easy is it for you to find what you need? Very easy Quite easy Fairly easy Quite difficult Very difficult I haven't used the website Please explain why you find it difficult to use OK Question Title * 6. How useful, if at all, do you find the regular DALC Circulars that provide news and information relevant to the Parish and Town Council sector Very useful Quite useful Fairly useful Not very useful Not useful at all Do not receive the circulars Please explain why you don't find them useful to help us improve OK Question Title * 7. Thinking about the training provided by DALC, please tick all the comments that are relevant to you I try to attend at least one training course per year I have never attended a DALC training course The training provided is relevant to our sector The training provides value for money I'm not prepared to travel to attend training I'm not prepared to give up more of my time to attend training DALC provide a good range of training I cannot attend training in the daytime DALC training supports my continuing professional development DALC should provide more training If you have any further comments about our training, please add them here OK Question Title * 8. Do you know how to contact DALC if you need to? Yes No Not sure OK Question Title * 9. Are you....? A clerk A Parish/ Town Councillor solely A Parish /Town Councillor and a Councillor in a Principal Authority Both a clerk and a Town/ Parish Councillor OK Question Title * 10. Is there anything else you would like to add that would help DALC provide a better service to you or the Town and Parish Council sector in general? PLUS: if you would like to be entered into our prize draw, please provide your name and e-mail address here No Yes (please specify) OK DONE