Since reopening in August, we have received very positive feedback on how the charity has adapted and implemented measures as a result of the pandemic. Our mission is to continuously develop and improve to ensure you continue to receive an excellent service. If you have visited since 1st August 2020, please spare us a few minutes to share your opinions and help us make your future customer experience even better.

Question Title

* 1. Have you visited since we reopened?

Question Title

* 2. Your details
(just in case we have any follow-up questions, details will not be shared with any third parties or used for promotional purposes)

Question Title

* 3. Age Group

Question Title

* 4. Which sport do you participate in or are you an accompanying parent/guardian?

Question Title

* 5. We have received amazing testimonials from parents and riders but would like to hear how you rate our customer service

Question Title

* 6. We have received a lot of feedback from customers stating they have enjoyed sessions more since limiting our capacity during COVID as they have had a superior experience to when it was busier (especially at weekends).

Bearing in mind that as a charitable social enterprise we cannot reduce capacity and offer sessions that are so cheap that it's not possible to sustain the business, please select which of following statements best describes you;

Question Title

* 7. Following evaluation during COVID, we have adapted and introduced more sessions.

Are you aware of our new ‘Under 16’s ONLY’ session on Saturday mornings during Northamptonshire school term time when one adult spectator per rider can book to access park areas for £2?

Question Title

* 8. Are you aware of our new ‘Monday Madness’ session from 18:00 – 20:30 every Monday during Northamptonshire school term time that only costs £10 Gold or £11.50 Standard?

Question Title

* 9. Did you feel all necessary measures had been taken to ensure the facility was Covid-secure on your last visit?

Question Title

* 10. Please rate - Coronavirus measures and guidelines overall

Question Title

* 11. Please rate - Professional approach of staff to ensure guidelines are adhered to

Question Title

* 12. Please rate - How we accommodate parents/guardians while spectators cannot access park areas

Question Title

* 13. Please rate - In-Facility information regarding coronavirus measures & guidelines

Question Title

* 14. Please rate - Online information regarding coronavirus measures & guidelines

Question Title

* 15. Please rate - Enforcement of mandatory mask rule (while not riding/skating)

Question Title

* 16. Please rate - Hand sanitation stations

Question Title

* 17. Please rate - Restructured session times to allow for deep cleaning

Question Title

* 18. Please rate - Restructured session prices to enable us to be sustainable at limited capacity

Question Title

* 19. Please rate - Online booking system & ability to see remaining spaces in each session

Question Title

* 20. Please rate - Takeaway only Café & new menu

Question Title

* 21. Please rate - New Rhythm section

Question Title

* 22. Please rate - New beginner area - ‘The Ledge’

Question Title

* 23. Sometimes, some areas within our parks such as our new Rhythm section can feel very busy with all the sports riding at the same time.

Would you prefer to see these sectioned during a session for the specific sports?

e.g. 1 hour BMX & MTB only, 1 hour scooter only, 1 hour skateboard & inline only and 1 hour all sports?

Question Title

* 24. We often have problems with participants standing on ramps in the middle of park areas. It is park etiquette not to do this as it blocks lines and disrupts area flow to the detriment of other riders. We need to understand whether we need to enforce this and your understanding of this rule:

Question Title

* 25. Is there anything in particular you feel we could do to develop and improve the facility and/or how we operate? (optional)

T