About this survey - 

Healthwatch acts as the independent representative of the public within the health and social care system. We listen to people's experiences of health and social care services and relay these to the decision makers to inform the delivery and improvement of these services.

Healthwatch Together is the collaborative name for Healthwatch Cumbria, Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen.

Healthwatch Together have been commissioned by the Lancashire & South Cumbria NHS Trust to look at:
What does a good quality health service look like to people living in Lancashire & South Cumbria and what are people's recent experience of these services?

To help us to do this we would appreciate your feedback about your recent experiences.

This survey is being undertaken by Healthwatch Together on behalf of the L&SC NHS Trust. All information supplied will be held by Healthwatch Together and will remain secure and confidential or will be anonymised. Any answers and comments which are identifiable will only be used for the purposes of information and intelligence gathering and will not be passed onto any third parties without explicit consent and will not be used for marketing purposes in accordance with the Data Protection Act 2018.

As the commissioning body of this work, L&SC NHS Trust is data controller and Healthwatch Together the data processor. L&SC NHS Trust authorises Healthwatch Together to use its own Data Protection Policy, Privacy Notice and Retention Schedule for this work.

Your answers will remain anonymous.

If you are answering this survey on behalf of someone else, please provide their personal details (such as age and gender) in the relevant sections.

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* 2. Have you used any of these health services in the last 12 months?

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* 3. What would you do if you had an urgent issue?

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* 4. What has been your experience of these services?

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* 5. Were you given the opportunity to feedback about the services you received?

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* 6. Did you receive the services when you needed them?

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* 7. Did the appointment process meet your needs?

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* 8. If the appointment process did not meet your needs, please explain why?

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* 9. What do you think is working well within local health services?

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* 10. What do you think could be improved within local health services?

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* 11. Did the healthcare professionals you met with, make you feel comfortable and welcome?

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* 12. Do you know which healthcare professionals are (or were) involved in your care?

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* 13. Do you (or did you) know how to contact them?

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* 14. Do you (did you) feel involved in the decision making about your treatment?

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* 15. Were you given the opportunity to discuss your preferences for how you wanted your information to be shared with your family/carers?

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* 16. What does a good health service look like to you?

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* 17. Are there any further comments you would like to make?

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* 18. What is your age?

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* 19. What is your ethnicity?

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* 20. Do you consider yourself to have a disability?

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* 21. What is your gender?

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