Lets improve bus, together!

The GlasGo Bus Alliance has been created by Glasgow's main bus operators with the aim of  improving bus travel for those living and travelling in the Greater Glasgow area. Your feedback matters, this survey is for bus and non bus users.

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* 1. Please state your age group.

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* 2. How would you describe your gender?

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* 3. From which area do you typically travel to Glasgow City Centre?

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* 4. If travelling from outside of Glasgow, from which area do you usually travel from?

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* 5. What mode of transport do you typically use to travel?

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* 6. For what reason do you normally travel by public transport? (tick as many as appropriate)

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* 7. If travelling for work, what is your area of employment?

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* 8. How has Covid-19/restrictions impacted your travel habits?

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* 9. Have you travelled by bus in the last five years?

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* 10. If answered no, please tell us why you haven't travelled by bus (tick as many as appropriate)

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* 11. If you travel by bus, which companies do you travel with? (choose multiple if necessary)

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* 12. If a bus user, how safe do you feel travelling on bus?

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* 13. If a bus user, how safe do you feel at bus stops?

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* 14. If you are a bus user, how would you rate your driver's overall appearance?

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* 15. If you are a bus user, how would rate your driver's driving?

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* 16. If you are a bus user, how would you rate the customer service on board the bus?

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* 17. If you are a bus user, how would rate the customer service off bus (phone/email/social)?

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* 18. If you are a bus user, how would you rate the cleanliness of bus?

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* 19. If you are a bus user, how would rate the reliability of bus?

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* 20. If you are a bus user, how would rate the length of time your journey takes?

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* 21. If you are a bus user, how would rate the ticket options?

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* 22. If you are a bus user, how would rate the ticket prices?

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* 23. If you are a bus user, how would rate access to bus times and info?

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* 24. Please rate your overall bus stop satisfaction?

  Very satisfied Satisfied Ok Dissatisfied  Very Dissatisfied  N/A
The distance to and from travel location
The accessibility of the stop
Up to date information
Live bus times
General maintenance

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* 25. Are you familiar with Traveline Scotland, the national source of public transport info (bus, train, coach and ferry).

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* 26. If you are a bus user, how would you rate the helpfulness of the bus company's customer service channels.

  Extremely helpful Very helpful Somewhat helpful Slightly helpful Not at all helpful Not available 
Customer service hotline
Face to face hubs
Email
Letter
Facebook
Twitter

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* 27. What customer services operating times would you expect from bus companies.

  Customer service hotline Face to face hubs Email Facebook Twitter
Mon - Fri 0900 - 1700
Mon - Sat 0900 - 1700
Daily 0900-1700
Mon - Fri 0800 -2000
Mon - Sat 0800 - 2000
Daily 0800 - 2000
Daily 0600 - 2100
Daily 0700 - 2200
Daily 24 hrs

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* 28. If you travel by bus what factors normally effect your journey time?

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* 29. Did you know that from 31 January 2022, those under 22 living in Scotland are eligible for free bus travel?

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* 30. If you are under 22 years old would you use the bus more if you could travel for free?

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* 31. If you are a parent/guardian of someone under 22 years, would you encourage bus travel rather than driving children to/from school, events etc.

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* 32. Would you be interested in joining a focus group to look at ways to make bus travel in your area better?

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* 33. If answered yes to the above, and to be contacted for future focus group sessions, please provide an email address below. 

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