Gatsby & Miller Guest Feedback

Thank you for agreeing to take part in the Gatsby & Miller Guest Feedback Survey, now more than ever your opinions are essential to ensure we provide the best experience to you.

The survey will take approximately 8 minutes of your time.

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* 1. What best describes your gender?

Female

Male

Non-binary

Prefer not to say

Other (please specify)

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* 2. Please select your age group

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 3. Was this your first visit to Gatsby & Miller?

Yes

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* 4. How often do you prefer to visit us?

3 times per year or less

Between 4 and 6 times per year

Between 7 and 9 times per year

10 or more times per year

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* 5. Why did you choose Gatsby & Miller originally?

Recommended by a friend/family

Walking past the salon

Instagram

Facebook

Website

I can't remember

An offer/promotion

Other (please specify)

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* 6. Which of the Gatsby & Miller services do you use (please tick all that apply)

Gatsby & Miller Salon

Modern Grooming

Café 67

Beauty

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* 7. How would you rate your complete experience with Gatsby & Miller out of 10 stars (10 being the best)

THE FOLLOWING SECTION ASKS ABOUT YOUR LAST EXPERIENCE WITH OUR HAIRDRESSING SERVICES

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* 8. Considering your last visit to Gatsby & Miller, please rate each of the moments listed (1 being the worst and 10 being the best)

	1	2	3	4	5	6	7	8	9	10	Not applicable
Ease of booking	Ease of booking 1	Ease of booking 2	Ease of booking 3	Ease of booking 4	Ease of booking 5	Ease of booking 6	Ease of booking 7	Ease of booking 8	Ease of booking 9	Ease of booking 10	Ease of booking Not applicable
Greeting/Welcome by reception	Greeting/Welcome by reception 1	Greeting/Welcome by reception 2	Greeting/Welcome by reception 3	Greeting/Welcome by reception 4	Greeting/Welcome by reception 5	Greeting/Welcome by reception 6	Greeting/Welcome by reception 7	Greeting/Welcome by reception 8	Greeting/Welcome by reception 9	Greeting/Welcome by reception 10	Greeting/Welcome by reception Not applicable
Time waiting for Team Member	Time waiting for Team Member 1	Time waiting for Team Member 2	Time waiting for Team Member 3	Time waiting for Team Member 4	Time waiting for Team Member 5	Time waiting for Team Member 6	Time waiting for Team Member 7	Time waiting for Team Member 8	Time waiting for Team Member 9	Time waiting for Team Member 10	Time waiting for Team Member Not applicable
Gown/Coat provision	Gown/Coat provision 1	Gown/Coat provision 2	Gown/Coat provision 3	Gown/Coat provision 4	Gown/Coat provision 5	Gown/Coat provision 6	Gown/Coat provision 7	Gown/Coat provision 8	Gown/Coat provision 9	Gown/Coat provision 10	Gown/Coat provision Not applicable
Refreshments	Refreshments 1	Refreshments 2	Refreshments 3	Refreshments 4	Refreshments 5	Refreshments 6	Refreshments 7	Refreshments 8	Refreshments 9	Refreshments 10	Refreshments Not applicable
Entertainment	Entertainment 1	Entertainment 2	Entertainment 3	Entertainment 4	Entertainment 5	Entertainment 6	Entertainment 7	Entertainment 8	Entertainment 9	Entertainment 10	Entertainment Not applicable
Consultation	Consultation 1	Consultation 2	Consultation 3	Consultation 4	Consultation 5	Consultation 6	Consultation 7	Consultation 8	Consultation 9	Consultation 10	Consultation Not applicable
Colour experience	Colour experience 1	Colour experience 2	Colour experience 3	Colour experience 4	Colour experience 5	Colour experience 6	Colour experience 7	Colour experience 8	Colour experience 9	Colour experience 10	Colour experience Not applicable
Hair wash	Hair wash 1	Hair wash 2	Hair wash 3	Hair wash 4	Hair wash 5	Hair wash 6	Hair wash 7	Hair wash 8	Hair wash 9	Hair wash 10	Hair wash Not applicable
Cut	Cut 1	Cut 2	Cut 3	Cut 4	Cut 5	Cut 6	Cut 7	Cut 8	Cut 9	Cut 10	Cut Not applicable
Blow dry	Blow dry 1	Blow dry 2	Blow dry 3	Blow dry 4	Blow dry 5	Blow dry 6	Blow dry 7	Blow dry 8	Blow dry 9	Blow dry 10	Blow dry Not applicable
Other treatments	Other treatments 1	Other treatments 2	Other treatments 3	Other treatments 4	Other treatments 5	Other treatments 6	Other treatments 7	Other treatments 8	Other treatments 9	Other treatments 10	Other treatments Not applicable
Product recommendation	Product recommendation 1	Product recommendation 2	Product recommendation 3	Product recommendation 4	Product recommendation 5	Product recommendation 6	Product recommendation 7	Product recommendation 8	Product recommendation 9	Product recommendation 10	Product recommendation Not applicable
Payment process	Payment process 1	Payment process 2	Payment process 3	Payment process 4	Payment process 5	Payment process 6	Payment process 7	Payment process 8	Payment process 9	Payment process 10	Payment process Not applicable
Follow-up	Follow-up 1	Follow-up 2	Follow-up 3	Follow-up 4	Follow-up 5	Follow-up 6	Follow-up 7	Follow-up 8	Follow-up 9	Follow-up 10	Follow-up Not applicable

Any other comments

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* 9. Considering your last visit to Gatsby & Miller, please rate each of the facilities listed (1 being the worst and 10 being the best)

	1	2	3	4	5	6	7	8	9	10	Not applicable
Reception/waiting area	Reception/waiting area 1	Reception/waiting area 2	Reception/waiting area 3	Reception/waiting area 4	Reception/waiting area 5	Reception/waiting area 6	Reception/waiting area 7	Reception/waiting area 8	Reception/waiting area 9	Reception/waiting area 10	Reception/waiting area Not applicable
Over-all main salon floor	Over-all main salon floor 1	Over-all main salon floor 2	Over-all main salon floor 3	Over-all main salon floor 4	Over-all main salon floor 5	Over-all main salon floor 6	Over-all main salon floor 7	Over-all main salon floor 8	Over-all main salon floor 9	Over-all main salon floor 10	Over-all main salon floor Not applicable
Mirrors	Mirrors 1	Mirrors 2	Mirrors 3	Mirrors 4	Mirrors 5	Mirrors 6	Mirrors 7	Mirrors 8	Mirrors 9	Mirrors 10	Mirrors Not applicable
Chairs	Chairs 1	Chairs 2	Chairs 3	Chairs 4	Chairs 5	Chairs 6	Chairs 7	Chairs 8	Chairs 9	Chairs 10	Chairs Not applicable
Basins/Hair wash area	Basins/Hair wash area 1	Basins/Hair wash area 2	Basins/Hair wash area 3	Basins/Hair wash area 4	Basins/Hair wash area 5	Basins/Hair wash area 6	Basins/Hair wash area 7	Basins/Hair wash area 8	Basins/Hair wash area 9	Basins/Hair wash area 10	Basins/Hair wash area Not applicable
Toilets	Toilets 1	Toilets 2	Toilets 3	Toilets 4	Toilets 5	Toilets 6	Toilets 7	Toilets 8	Toilets 9	Toilets 10	Toilets Not applicable
Over-all salon lighting	Over-all salon lighting 1	Over-all salon lighting 2	Over-all salon lighting 3	Over-all salon lighting 4	Over-all salon lighting 5	Over-all salon lighting 6	Over-all salon lighting 7	Over-all salon lighting 8	Over-all salon lighting 9	Over-all salon lighting 10	Over-all salon lighting Not applicable
Over-all salon decor	Over-all salon decor 1	Over-all salon decor 2	Over-all salon decor 3	Over-all salon decor 4	Over-all salon decor 5	Over-all salon decor 6	Over-all salon decor 7	Over-all salon decor 8	Over-all salon decor 9	Over-all salon decor 10	Over-all salon decor Not applicable
Over-all salon ambience	Over-all salon ambience 1	Over-all salon ambience 2	Over-all salon ambience 3	Over-all salon ambience 4	Over-all salon ambience 5	Over-all salon ambience 6	Over-all salon ambience 7	Over-all salon ambience 8	Over-all salon ambience 9	Over-all salon ambience 10	Over-all salon ambience Not applicable

Any other comments

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* 10. Considering your last visit to Gatsby & Miller, please rate your experience with Café 67 (1 being the worst and 10 being the best)

	1	2	3	4	5	6	7	8	9	10	Not applicable
Food served	Food served 1	Food served 2	Food served 3	Food served 4	Food served 5	Food served 6	Food served 7	Food served 8	Food served 9	Food served 10	Food served Not applicable
Drinks served	Drinks served 1	Drinks served 2	Drinks served 3	Drinks served 4	Drinks served 5	Drinks served 6	Drinks served 7	Drinks served 8	Drinks served 9	Drinks served 10	Drinks served Not applicable
Customer experience	Customer experience 1	Customer experience 2	Customer experience 3	Customer experience 4	Customer experience 5	Customer experience 6	Customer experience 7	Customer experience 8	Customer experience 9	Customer experience 10	Customer experience Not applicable

Any other comments

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* 11. What would encourage you to use/use more Cafe 67? Please tick all that apply

Different food choices

Different drinks choices

Offers

Other (please specify)

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* 12. Have you ever considered using Gatsby & Miller as a flexible event/working space?

Yes

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* 13. If you would consider using Gatsby & Miller as an event space which of the following might you consider (please tick all that apply)

I would not consider using the space

Personal events i.e. parties

Business events i.e. networking

Hot desking

Meeting space

Pop-up retail

Other (please specify)

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* 14. Considering your last visit to Gatsby & Miller, please rate your experience with our beauty services (being the worst and 10 being the best)

	1	2	3	4	5	6	7	8	9	10	Not applicable
Beauty/Spa decor	Beauty/Spa decor 1	Beauty/Spa decor 2	Beauty/Spa decor 3	Beauty/Spa decor 4	Beauty/Spa decor 5	Beauty/Spa decor 6	Beauty/Spa decor 7	Beauty/Spa decor 8	Beauty/Spa decor 9	Beauty/Spa decor 10	Beauty/Spa decor Not applicable
Treatment/service	Treatment/service 1	Treatment/service 2	Treatment/service 3	Treatment/service 4	Treatment/service 5	Treatment/service 6	Treatment/service 7	Treatment/service 8	Treatment/service 9	Treatment/service 10	Treatment/service Not applicable
Over-all experience	Over-all experience 1	Over-all experience 2	Over-all experience 3	Over-all experience 4	Over-all experience 5	Over-all experience 6	Over-all experience 7	Over-all experience 8	Over-all experience 9	Over-all experience 10	Over-all experience Not applicable

Any other comments

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* 15. What would encourage you to use/use more often our beauty services?

I would not use beauty services

Bundled packages

Offers

Wider range of services

Wider range of products

Other

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* 16. Have you heard of the Gatsby & Miller Green Fee?

Yes and fully understand the Green Fee

Yes but not sure what it is or what it does

No, I'm not aware

Not sure

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* 17. Are you happy to pay an additional charge of £2 to support more sustainable and environmentally friendly policies in the salon?

Yes

Not sure

THE FOLLOWING SECTION ASKS ABOUT HAIR CARE PRODUCTS

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* 18. How often do you purchase hair products i.e. Shampoo, conditioner, styling, accessories

Regularly more than once per month

Every one to two months

Every three to four months

Every five to six months

Rarely

Never

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* 19. On average, per year, how much do you spend on take home hair products?

0-£50

£51-150

£151-£250

£251-£350

More than £350

Prefer not to say

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* 20. What is your preferred method of purchasing hair care products?

In salon

Online

Supermarket/pharmacy

Department Store

Other (please specify)

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* 21. Would receiving a sample of a product help you better decide whether to purchase a product?

Yes

Don't know

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* 22. What influences which take home hair products you purchase, tick all that apply

Brand name

Ingredients

Scent/Colour

Personalisation

Ethical

Eco friendly (packaging/ingredients)

Price

What it achieves i.e. thicker, shinier hair

Healthy hair

Other (please specify)

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* 23. When you last visited us, did we recommend any products for your to take home?

Yes

Can't remember

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* 24. When you last visited us, did you purchase any products to take home?

Yes - Cleansing/conditioning i.e. shampoo, conditioner, masque

Yes - Styling i.e. heat protection, mousse, hairspray

Yes - electrical i.e. straightener

Yes - other

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* 25. What influenced your decision to buy the product (tick all that apply)

Recommended by Team Member

Recommended by friend/Family

Used in my service and I liked it

Saw a display

Refilling my usual supply

A special offer

Treating myself

There were no influences

Didn't purchase/not applicable

Other (please specify)