What are the advice needs of Gateshead and how do we meet them?

Gateshead Council is conducting a strategic review of advice, information, guidance and advocacy; posing the question "What are the advice needs of Gateshead and how do we meet them?".

The review includes those advice services which Gateshead Council and Gateshead Housing Company either deliver internally as service providers or commission from third parties (externally delivered) as well as those the council or Housing Company may not touch or know about at all but which we know are vital to helping our residents to live their lives and thrive.

To help us achieve our goal of creating advice services that meet the needs of Gateshead people, we would be very grateful if you could take ten minutes to answer a dozen or so questions for us.  This questionnaire is an early step toward achieving an overview of all advice services, it is not about mapping services but about understanding where advice is happening, seeking your views on what's coming down the line, understanding your challenges and plans and thinking about how the wider system could work differently.

Beyond the questionnaire, there will be further opportunities to feed in to the review via various voluntary and community sector meetings and focus groups.  You  may also request a 1-2-1 meeting with Alison Dunn, Strategic Lead for Poverty and Inequality by emailing alisondunn@gateshead.gov.uk

Question Title

* 1. Do you provide advice, information, guidance or advocacy?

Question Title

* 2. What type of advice, information, guidance or advocacy do you provide (defined below):

Question Title

* 3. If you answered yes to any of the options in question 1, please tell us what categories or type of advice, information, guidance or advocacy you provide.  Please tick all that apply.

Question Title

* 4. How do clients access your advice, information, guidance or advocacy services? Please tick all that apply.

Question Title

* 5. How many people use your advice, information, guidance or advocacy service each year and how do you know this?

Question Title

* 6. Does your advice, information, guidance or advocacy service (or your wider organisation) hold any quality marks? Please tick all that apply.

Question Title

* 7. Can you tell us how your advice, information, guidance or advocacy service is funded please?  Please tick all that apply.

Question Title

* 8. how often do you deal with Universal Credit enquiries?

Question Title

* 9. Has Universal Credit had an impact on your workload?

Question Title

* 10. What do you think the advice needs of Gateshead will be for the next three years?

Question Title

* 11. Do you have any plans to help meet the advice needs of Gateshead people over the next three years?

Question Title

* 12. What do you think the wider "system" should be doing to help meet the advice needs of Gateshead people over the next three years?

Question Title

* 13. Is there anything else you would like to tell us?

Question Title

* 14. Would you be interested in attending a focus group to talk some?

Question Title

* 15. Please can you give us your contact information?

0 of 15 answered
 

T