Out of Hospital services: service feedback questionnaire Survey

‘Out of hospital’ services are a vital bridge between your GP and the hospital. They make sure patients receive the right care in the best environment for them and we want your help making sure we get them right for local people.

Some examples of Out of Hospital services include:
· Care for people with long-term conditions - e.g. community based management of stroke, diabetes

· Care Homes - offer accommodation and personal care for people who may not be able to live independently. Some homes also offer care from qualified nurses or specialise in caring for particular groups such as younger adults with learning disabilities

· Walk-in Centres - offer convenient access to a range of treatments and treat minor illnesses and injuries e.g. infections and rashes

· Social Prescribing - links patients to support in the community at the primary care stage and gives GPs a non-medical referral option that can complement existing treatments

· Care delivered by Integrated Neighbourhood Teams (INTs) – multi-disciplinary teams of health and social care professionals looking after people with complex conditions who have, or are at risk of developing, the most acute healthcare needs

· End of life care - the support given to people in the last months or years of their life. Different health and social care professionals may be involved in someone’s end of life care, It can also be delivered in a number of settings depending on the patient’s wishes.

Out of Hospital services: service feedback questionnaire

What are ‘out of Hospital’ services?

Question Title

* 1.
As a patient/carer with experience of ‘Out of Hospital’ services: I am appropriately involved and supported to:
(Please select the comments that you agree with below)

Question Title

* 2.
As a patient/carer with experience of ‘Out of Hospital’ services: I/the person I care for receives high quality, safe and consistent care co-ordinated around my/their needs

Question Title

* 3.
As a patient/carer with experience of ‘Out of Hospital’ services: The behaviour of professionals delivering my care allows me to have a seamless patient experience, even where there are numerous organisations/services involved.

Question Title

* 4.
As a patient/carer with experience of ‘Out of Hospital’ services: My assessment, diagnosis and treatment are what drive my care plan, not organisational boundaries/processes

Question Title

* 5.
As a patient/carer with experience of ‘Out of Hospital’ services: I am empowered to manage my lifestyle through rapid access to primary care, self-care options and community resources, reducing my need for hospital services.

Question Title

* 6. In terms of ‘Out of hospital’ services, what does good look like to you?

Question Title

* 7. Do you have any experiences of Out of hospital services you would like to share?

Question Title

* 1. As a patient/carer with experience of ‘Out of Hospital’ services: I am appropriately involved and supported to:(Please select the comments that you agree with below)

Question Title

* 2. As a patient/carer with experience of ‘Out of Hospital’ services: I/the person I care for receives high quality, safe and consistent care co-ordinated around my/their needs

Question Title

* 3. As a patient/carer with experience of ‘Out of Hospital’ services: The behaviour of professionals delivering my care allows me to have a seamless patient experience, even where there are numerous organisations/services involved.

Question Title

* 4. As a patient/carer with experience of ‘Out of Hospital’ services: My assessment, diagnosis and treatment are what drive my care plan, not organisational boundaries/processes

Question Title

* 5. As a patient/carer with experience of ‘Out of Hospital’ services: I am empowered to manage my lifestyle through rapid access to primary care, self-care options and community resources, reducing my need for hospital services.

Question Title

* 6. In terms of ‘Out of hospital’ services, what does good look like to you?

Question Title

* 7. Do you have any experiences of Out of hospital services you would like to share?

* 1.
As a patient/carer with experience of ‘Out of Hospital’ services: I am appropriately involved and supported to:
(Please select the comments that you agree with below)

* 2.
As a patient/carer with experience of ‘Out of Hospital’ services: I/the person I care for receives high quality, safe and consistent care co-ordinated around my/their needs

* 3.
As a patient/carer with experience of ‘Out of Hospital’ services: The behaviour of professionals delivering my care allows me to have a seamless patient experience, even where there are numerous organisations/services involved.

* 4.
As a patient/carer with experience of ‘Out of Hospital’ services: My assessment, diagnosis and treatment are what drive my care plan, not organisational boundaries/processes

* 5.
As a patient/carer with experience of ‘Out of Hospital’ services: I am empowered to manage my lifestyle through rapid access to primary care, self-care options and community resources, reducing my need for hospital services.