SCAS Emergency and Non-Emergency services including NHS 111

Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients. We would like you to think about your recent experiences of our service and would therefore be grateful if you could find a minute or two to fill in this quick patient survey.

Firstly, how likely are you to recommend our service to friends and family if they needed similar care or treatment?

Question Title

* 1. Firstly, how likely are you to recommend our service to friends and family if they needed similar care or treatment?

1. Extremely likely

2. Likely

3. Neither likely nor unlikely

4. Unlikely

5. Extremely unlikely

6. Don’t know

Please add your comments here

Have you used any of our services in the past month?

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* 2. Have you used any of our services in the past month?

Yes

Have you been one of the following in the last year?

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* 3. Have you been one of the following in the last year?

999 caller

999 patient

Patient Transport Service caller

Patient Transport Service patient

111 caller

111 patient

How satisfied or dissatisfied were you with the way the service handled your call?

Question Title

* 4. How satisfied or dissatisfied were you with the way the service handled your call?

Very satisfied

Fairly satisfied

Neither satisfied/dissatisfied

Fairly dissatisfied

Very dissatisfied

Please add your comments here

How would you rate the advice and care given by the ambulance staff?

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* 5. How would you rate the advice and care given by the ambulance staff?

Excellent

Good

Poor

Don't know/can't remember

Not applicable

Please add your comments here

How would you rate the helpfulness of the ambulance staff?

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* 6. How would you rate the helpfulness of the ambulance staff?

Excellent

Good

Poor

Don't know/can't remember

Not applicable

Please add your comments here

Did we take you to hospital?

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* 7. Did we take you to hospital?

Yes

n/a

What would have made your experience better?

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* 8. What would have made your experience better?

Your county of residence

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* 9. Your county of residence

Berkshire

Buckinghamshire

Hampshire

Oxfordshire

Surrey (For Non-Emergency Patient Transport Service users only)

Sussex (For Non-Emergency Patient Transport Service users only)

Please tick below if you DO NOT wish your comments about our service to be made public.

Question Title

* 10. Please tick below if you DO NOT wish your comments about our service to be made public.

No, please keep my comments private

We invite members of the public to become members of our foundation trust.

Membership is completely FREE and it can take up as much or as little time as you wish.

As a member you can have your say about our services. You will also:
~receive Foundation Times, our quarterly members’ magazine
~elect representatives to the Council of Governors
~stand for election yourself

Would you like to join us?

Question Title

* 11. We invite members of the public to become members of our foundation trust.

Membership is completely FREE and it can take up as much or as little time as you wish.

As a member you can have your say about our services. You will also:
~receive Foundation Times, our quarterly members’ magazine
~elect representatives to the Council of Governors
~stand for election yourself

Would you like to join us?

Yes

33% of survey complete.