Improving warfarin services

Improving Warfarin Services

NHS Wandsworth Clinical Commissioning Group wants to improve anti-coagulation services in Wandsworth for all warfarin patients and their carers, no matter whether they go to hospital or their GP practice to receive treatment.

We want to make the service easier to use and make it a better experience for patients and carers who use it, and we want to improve the overall quality of the service too. If you currently use anti-coagulation services in Wandsworth, either as a patient or carer, we would welcome your views on the service you are receiving and the improvements you would like to see.

The feedback you provide in this form will ONLY be used to help improve services. You do not need to give your name or any information relating to your health.

If you have any questions about this form before or whilst completing it, please email Kwan Ku at kwan.ku@wandsworthccg.nhs.uk or ring 020 8812 4037 for clarification

Thank you for your time.

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* 1. Are you taking warfarin or are you caring for someone who is taking warfarin?

I am taking warfarin

I am a carer, caring for someone who is taking warfarin

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* 2. Do you or the person who you care for go to the hospital for the INR blood test?

Hospital

Home

Somewhere else

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* 3. If the INR blood test is done in hospital or somewhere else other than home, please give name of hospital or place (e.g. Queen Marys Hospital, St John's Therapy Centre, etc)

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* 4. Are you told straight away what your INR reading is, and how you are doing in terms of your INR (International Normalised Ratio) target?

Yes, I get the result straightaway, and I am told how I am doing towards my INR target.

No, I have to wait.

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* 5. How do you feel about the service you are getting now? Please rate it out of 5, where 5 is excellent and 1 is bad.

Excellent, I would give it 5 out of 5.

Good, I would give it 4 out of 5.

Fair, I would give it 3 out of 5; there is some room for improvement.

Poor, I would give it 2 out of 5; there is plenty of room for improvement

Bad, I would give it 1 out of 5; I would really like to see some big changes.

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* 6. What is it in your current service that works really well?

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* 7. What is it in your current service that doesn’t work well?

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* 8. How do you think the services can be improved?

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* 9. How would you feel about being monitored at your GP practice?

I am already monitored at my GP practice.

I would like to be monitored at my GP practice.

I don’t care where I am monitored

I would not like this.

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* 10. To understand a little about the range of patients responding to this questionnaire, it would be helpful if you could answer the next question. If you would prefer to leave them blank, that is ok.

18-35

56-65

66-75

76-85

85+