We’ve spent the past 18 months tackling various parts of our business to improve the way we serve you. From our communications to our data infrastructure, we’ve taken your feedback on board and implemented a number of critical changes. But, while there’s more work to be done, we wanted to use this opportunity to check in to see whether any of the changes we’ve made have made a difference to you.

As a valued BBA partner, your feedback is critical to helping us improve and understand your business better, so that we can continue to serve you better.

Thank you for your involvement

The BBA Team.

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* 1. Please confirm what type of business you are:

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* 2. Where is your Head Office based?

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* 3. Please confirm your current working status with the BBA

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* 4. The BBA recently launched a dedicated electronic Client Portal. How will the portal help you in your communications with the BBA in future?

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* 5. How would you like to see the Agrément Certificates developed in future?

  Less Happy with how it is currently More I don't know. 
Amount of detail in the Certificates

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* 6. How would you like the Appearance of the Agrément Certificates developed in future?

  I would like a more contemporary appearance I'm happy with the current appearance I don't mind what the Certificate looks like I don't know. 
Look and feel of the Certificate

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* 7. How would you like the Format of the Agrément Certificates developed in future?

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* 8. Which of the following BBA Service Offerings are you familiar with? (Please tick all that apply).

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* 9. Which of the following do you feel the BBA has improved over the past 12 months?

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* 10. How many BBA Webinars have you attended within the past 12 months?

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* 11. Where do you feel the BBA could continue to make improvements in communications with you?

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* 12. What value does the BBA add to your business (You can select more than one answer)

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* 13. Do you feel that the BBA has a better understanding and ability to serve the evolving needs of your business today than they did 18 months ago?

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* 14. How do you feel about the different pricing options for BBA services?

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* 15. Have you noticed any particular changes in the way that the BBA operates? (eg. Our communications? Our culture? Our deliverables?)

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* 16. Do you believe that the BBA continues to be relevant in the construction market today?

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* 17. What important service offerings or product features do you feel we are missing?

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* 18. In which areas of the industry do you feel the BBA can play a stronger role?  (eg. Product Sectors? Industry trends? Building practice? Digitisation and the Golden Thread?)

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* 19. If the BBA was to change or focus on ONE area of its service to you as a client that would make things easier for you, what would it be?

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* 20. What would you consider to be the most value-adding area / aspect of the services provided by the BBA?

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* 21. How likely is it that you would recommend British Board of Agrément to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 22. Is there anything else that you’d like to add that would help us improve the way we work and serve you better?

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* 23. Would you like us to get in touch with you about your answers in the survey? If so, please confirm your email address below.

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