Phoenix Materials Testing Ltd Customer Feedback

Thank you for choosing Phoenix Materials Testing Ltd

We're always looking for ways to improve so that we can make sure we are delivering the very best service to our customers.

Your honest feedback will help us to understand what we are doing well, and what areas we need to work on

This survey will take around a minute to complete

Question Title

* 1. How did you hear about Phoenix Materials Testing Ltd?

Existing customer

Search engine

Referral

Word of mouth

Conference/exhibition/show event (please specify)

Other (please specify)

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* 2. What products or services did you purchase from Phoenix Materials Testing Ltd?

Routine service

Repair

Upgrade

Calibration

Calibration & service

Testing

Software

Technical support

Training

Accessories/parts for existing equipment

New machine

Other (please specify)

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* 3. Why did you choose Phoenix Materials Testing Ltd for your purchase? (Select all that apply)

Price

Location

Existing relationship

Recommendation

Availability

Capability/ability to do work

Accreditation

Other (please specify)

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* 4. How would you rate our service?

	Poor	Satisfactory	Good	Excellent
Clarity of written quotes	Clarity of written quotes Poor	Clarity of written quotes Satisfactory	Clarity of written quotes Good	Clarity of written quotes Excellent
Response time for initial enquiry	Response time for initial enquiry Poor	Response time for initial enquiry Satisfactory	Response time for initial enquiry Good	Response time for initial enquiry Excellent
Professionalism of our staff	Professionalism of our staff Poor	Professionalism of our staff Satisfactory	Professionalism of our staff Good	Professionalism of our staff Excellent
Overall quality of products and/or services	Overall quality of products and/or services Poor	Overall quality of products and/or services Satisfactory	Overall quality of products and/or services Good	Overall quality of products and/or services Excellent

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* 5. Did we deliver within the agreed delivery time?

Yes

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* 6. How likely are you to purchase any of our products or services again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 7. How likely are you to recommend any of our products or services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 8. Overall, how would you rate your experience with Phoenix Materials Testing Ltd?

Poor

Satisfactory

Good

Excellent

Poor

Satisfactory

Good

Excellent

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* 9. Please describe your recent experience with Phoenix Materials Testing Ltd

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* 10. Are you able to refer us to anyone in your organisation or industry that may benefit from Phoenix products or services?

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* 11. If you are happy for us to use this information as part of our marketing activities, please tick below.

Yes

Yes, but do not mention specific company