Closed - Phoenix Materials Testing Ltd Customer Feedback Thank you for choosing Phoenix Materials Testing Ltd We're always looking for ways to improve so that we can make sure we are delivering the very best service to our customers. Your honest feedback will help us to understand what we are doing well, and what areas we need to work on This survey will take around a minute to complete OK Question Title * 1. How did you hear about Phoenix Materials Testing Ltd? Existing customer Search engine Referral Word of mouth Conference/exhibition/show event (please specify) Linkedin Other (please specify) OK Question Title * 2. What products or services did you purchase from Phoenix Materials Testing Ltd? Routine service Repair Upgrade Calibration Calibration & service Testing Software Technical support Training Accessories/parts for existing equipment New machine Other (please specify) OK Question Title * 3. Why did you choose Phoenix Materials Testing Ltd for your purchase? (Select all that apply) Price Location Existing relationship Recommendation Availability Capability/ability to do work Accreditation Other (please specify) OK Question Title * 4. How would you rate our service? Poor Satisfactory Good Excellent Clarity of written quotes Clarity of written quotes Poor Clarity of written quotes Satisfactory Clarity of written quotes Good Clarity of written quotes Excellent Response time for initial enquiry Response time for initial enquiry Poor Response time for initial enquiry Satisfactory Response time for initial enquiry Good Response time for initial enquiry Excellent Professionalism of our staff Professionalism of our staff Poor Professionalism of our staff Satisfactory Professionalism of our staff Good Professionalism of our staff Excellent Overall quality of products and/or services Overall quality of products and/or services Poor Overall quality of products and/or services Satisfactory Overall quality of products and/or services Good Overall quality of products and/or services Excellent OK Question Title * 5. Did we deliver within the agreed delivery time? Yes No OK Question Title * 6. How likely are you to purchase any of our products or services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 7. How likely are you to recommend any of our products or services? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 8. Overall, how would you rate your experience with Phoenix Materials Testing Ltd? Poor Satisfactory Good Excellent Poor Satisfactory Good Excellent OK Question Title * 9. Please describe your recent experience with Phoenix Materials Testing Ltd OK Question Title * 10. Are you able to refer us to anyone in your organisation or industry that may benefit from Phoenix products or services? OK Question Title * 11. If you are happy for us to use this information as part of our marketing activities, please tick below. Yes Yes, but do not mention specific company No OK DONE