We would be delighted if you could spend around 5-10 minutes completing this survey about your organisation. SDI are looking into how widespread DevOps as a philosophy is among organisations, and specifically whether this has filtered to IT support services. We want to find out what aspects of DevOps are most relevant for service desks, and whether some organisations are following a DevOps way of working without fully realising.

The survey findings are strictly confidential and only aggregate findings will be reported. Your personal data will only be seen and used by SDI, no one else will have access to it unless you indicate on the final question that you would like the survey sponsor to contact you directly. This survey is being conducted in accordance with the Market Research Society Code of Conduct.

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* 1. How would you describe your customers?

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* 2. Have you heard of the term “DevOps”?

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