Feedback after initial ISVA contact Question Title * 1. How did you find out about SAIL’s ISVA Service? Question Title * 2. How long did you wait to be contacted by your ISVA after being referred 0-24 Hours 24 - 48 Hours 3 Days 5 Days More than 5 days Question Title * 3. Did you understand what the ISVA support was about when you were referred (or you self-referred)? Yes No If not, do you understand now? Question Title * 4. Did you understand why your ISVA carried out a Risk and Needs assessment with you? Yes No If not, do you understand now? Question Title * 5. Did you feel involved in the development of assessing your risk & needs and support planning? Yes No If not, please explain your reasons why Question Title * 6. Please tell us how you are being contacted most often: Phone Call Text Email Face to Face Question Title * 7. Which method of communication do you prefer and why? Phone call Email Text Face to Face Why? Question Title * 8. What (if anything) did you dislike/find difficult about your needs, risk assessment and development of support plan? Done