Objective:
To find out from the public what type of information they want to receive, when they want to receive it and how. With the ultimate aim of developing a plan / approach that delivers what people want to the best of our ability and within reason. Through appropriate communication of the results and action taken both the public and the communications team should have a shared and improved understanding of what the communications team can deliver and the support we can provide.

Your feedback is important to use so spare a couple of minutes to help us by taking part in this online survey.

Introduction:
The Trust aims to keep you up to date with current news and information through a range of external communications channels, including the website, patient and carer information, social media accounts and the Trust’s magazine ‘insight’.

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* 1. Please tell us (please tick all that apply) if you are a:

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* 2. Please indicate your age category:

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* 3. Please indicate which area you reside in:

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* 4. Where do you get your news and information about Tees, Esk and Wear Valleys NHS Foundation Trust? Please tick all that apply

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* 5. Do you feel that you can engage with us via:

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* 6. Do you feel you can feedback to us on any information we publish (e.g. an article in insight magazine/social media post on Twitter)?

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* 7. If you have contacted which communications channel did you use?

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* 8. When contacting us did you feel that you received a timely and appropriate response?

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* 9. Have you visited our TEWV website?

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* 10. If yes, what do you visit the TEWV website to read about? Tick all that apply.

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* 11. Did you find the information you needed on the website?

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* 12. Tell us how you prefer to read ‘insight’ our quarterly Trust magazine?

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* 13. In insight, what articles are you interested in or do you read most? Please tick all that apply.

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* 14. Is there anything you would like to see more of in ‘insight’?

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* 15. Is there anything you would like to see less of in ‘insight’?

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* 16. TEWV is on Twitter, Facebook and YouTube where we share Trust news, updates, achievements and relevant / interesting information from other agencies. Which social media accounts do you follow us on? Please tick all that apply.

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* 17. If you follow these accounts what do you think about the information shared on them:

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* 18. If you don’t follow these accounts please tell us why?

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* 19. Is there anything else you would like to see posted on the Trust social media accounts?

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* 20. If you are a service user/carer did you know there’s a range of patient/carer information available on our TEWV website and from the team caring for you or your loved one?

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* 21. If you are a health professional did you know there’s a range of patient/carer information available on our TEWV website?

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* 22. If yes was the information, please tick all that apply:

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* 23. If you answered no please provide further information as to what you feel you need (including the service name and location)

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* 24. TEWV always welcomes feedback on patient and carer information. Did you know that you can do this by emailing tewv.communications@nhs.net or telephoning the communications team on 01325 552223?

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* 25. Please add any further comments about how we communicate with you here:

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