Northlands Surgery Calne: Patient Survey 2019/2020

Northlands patients are invited to take part in our Annual Patient Survey which runs throughout December 2019 and January 2020. It has been compiled in consultation with our Patient Participation Group. Your answers are anonymous and confidential and will only be used to improve the Northlands patient experience. It should take no longer than 5 minutes to complete.
 
Please tick to indicate your response (leave blank if not applicable)

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* 1. Appointments: Do you find booking appointments easy?

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* 2. Appointments: Do you find cancelling appointments easy?

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* 3. Appointments: Do you think the wait time for a routine Doctor consultation is acceptable?

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* 4. Appointments: Do you think the wait time for a routine Nurse consultation is acceptable?

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* 5. Appointments: Do you know you can always access an urgent/same day appointment?

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* 6. Communication with you by the Practice Team: Are telephones answered in timely manner

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* 7. Communication with you by the Practice Team: Do staff explain procedures required in a way you understand?

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* 8. Communication with you by the Practice Team: Do staff explain how to obtain test results?

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* 9. Communication with you by the Practice Team: Do you find text messaging for appointment reminders helpful?

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* 10. Communication with you by the Practice Team: Is information on waiting room screens helpful?

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* 11. Your experience of our Practice Team: Are Receptionists welcoming?

Please be mindful that all staff including receptionists are bound by confidentiality and your responses will direct you to the most appropriate help. Thank you.

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* 12. Your experience of our Practice Team: Are Receptionists helpful?

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* 13. Your experience of our Practice Team: Are Nurses and Healthcare Assistants caring?

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* 14. Your experience of our Practice Team: Are Nurses and Healthcare Assistants understanding?

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* 15. Your experience of our Practice Team: Are Doctors caring?

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* 16. Your experience of our Practice Team: Are Doctors understanding?

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* 17. Your experience of our Practice Team: Do staff listen to you?

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* 18. Your experience of our Practice Team: Do staff answer your questions in a way that you understand?

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* 19. Your experience of our Practice Team: Do you feel involved in decisions about your care?

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* 20. Your experience of our Practice Team: Do you feel you are given enough time?

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* 21. Surgery Facilities: Are current surgery opening hours adequate (Mon-Thurs 8.30am-8 pm and Fri 8.30am-6.30pm, with regular late Fri and Sat am clinics)?

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* 22. Surgery Facilities: Have you used the First Contact Physio (FCP) service introduced in Aug 2019?

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* 23. Surgery Facilities: Have you used the Well-being Advisor (WBA) service introduced in Oct 2019?

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* 24. Surgery Facilities: Do you find the surgery premises clean and tidy?

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* 25. Surgery Facilities: Are there adequate facilities for people with babies/young children?

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* 26. Surgery Facilities: Are there adequate facilities for people with disabilities, including 'hidden' disabilities? - we have installed a T-Loop and improved signage during the last year.

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* 27. Surgery Facilities: Are you aware of Northlands Patient Participation Group (PPG)?

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* 28. Using Technology: Are you registered for on-line access (via which you can book appointments, order repeat prescriptions, check test results, view your patient record, send online messages, complete questionnaires)?

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* 29. Using Technology: Have you used Doctorlink, the online triage service?

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* 30. If no to either of the above please say why not, if you would like to register for system online and/or Doctorlink please ask at reception?

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* 31. Would you recommend Northlands to Family and or Friends?

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