GPS Healthcare Patient Survey 2020 The patient survey is now available on our website for you to complete and feedback on our services. Please help us to monitor and improve our services by completing our survey. OK Question Title * 1. Overall what has been the level of service you have received at GPS Healthcare? Excellent Good Average Poor OK Question Title * 2. What level of service has been offered to you by the reception team? Excellent Good Average Poor OK Question Title * 3. How would you describe your experience of making an appointment? Excellent Good Average Poor OK Question Title * 4. How easy is it to get through to your surgery on the phone? Very Easy Easy Fairly Easy Not Easy OK Question Title * 5. Did you get an appointment within your expected timescales? Yes No OK Question Title * 6. Have you faced any physical barriers before, during or after your visit to the surgery? Yes No N/A OK Question Title * 7. How satisfied were you with the level of care offered to you during your appointment? Not at all satisfied Fairly Satisfied Satisfied Very Satisfied Not at all satisfied Fairly Satisfied Satisfied Very Satisfied OK Question Title * 8. How good is your GP/Nurse at listening and explaining tests/treatment? Very Good Good fairly Good Not Good OK Question Title * 9. Are the additional appointments that we have made available at the weekends and at other surgeries a positive addition to our service ? Yes No OK Question Title * 10. Would you like to be involved with the Patient Participation Group? If so please provide contact details or contact the reception desk Yes No OK Question Title * 11. What additional / new services should we offer to patients in the future? Please provide comments below. OK Question Title * 12. Which Surgery do you regularly attend? Meadowside Family Health Centre Yew Tree Medical Centre Park Surgery Village Surgery Tanworth Lane Surgery Knowle Surgery OK Question Title * 13. What is your Age Group? Under 15 years 16-44 Years 45 - 64 years 65 - 74 years 75 years plus OK Question Title * 14. Any Further Comments? OK SUBMIT
