GP Appointment Questionnaire Healthwatch Hartlepool wants to hear about your experience of accessing your GP. Your views are essential for helping us understand what works well and what could be improved. We can then make your views known and recommend improvements. Question Title * 1. Name of GP Surgery Question Title * 2. How do you book an appointment? Telephone In Person Via Website Text Messaging Service 111 Service Through a Carer or Family Member Other (please specify) Question Title * 3. On a scale of 1 to 10, with 10 being very good and 1 very poor, how would you rate your experience of trying to book an appointment? 1 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. What are your comments on booking an appointment? Question Title * 5. Are there any times when it is difficult to get through to your surgery on the telephone? Yes No Not Sure Question Title * 6. If yes, which days and times do you have the most difficulty? Question Title * 7. Can you book a ‘same day’ appointment at your surgery? Always Most of the time Rarely Never Never tried I cannot book a same day appointment but a ‘walk in and wait’ service is available at my surgery Your AppointmentsThink about the last time you wanted to see or speak to a doctor or nurse from your GP surgery. Question Title * 8. When did you want to see or speak to them? On the same day On the next working day A few days later A week or more later Can't remember Question Title * 9. Were you able to get an appointment to see or speak to someone? Yes No Yes, but I had to call back closer to the day I wanted the appointment Can't remember Question Title * 10. Was your appointment online or face to face? Online Face to face Question Title * 11. On a scale of 1 to 10, with 10 being very good and 1 very poor, how would you rate your experience of an online appointment (if you had one)? 1 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 12. How long after initially contacting the surgery did you wait for your appointment? Same day Next day 2 - 3 days 4 - 5 days A week or more later Thinking about the appointments you have already had at the surgery Question Title * 13. When you have an appointment booked, how often are you seen within 10 minutes of the time you were given? Always Most of the time Rarely Never Can't remember Home Visits Question Title * 14. Have you ever needed to request a home visit from a GP? Yes No Question Title * 15. If yes, how long did it take between the initial phone call request and the actual visit? Less than an hour Between one and four hours Over four hours but on the same day The next working day or later The doctor didn’t visit me at home Can't remember General Access Question Title * 16. Do you have any additional support requirements? e.g., wheelchair access, deaf interpreter support, Text service, how you feel about on-line or telephone appointments? Question Title * 17. How could access to your GP surgery be improved? Question Title * 18. How satisfied were you with the time it took to provide your prescription and/or any other service you required? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 19. Are you invited for an annual Healthcare check? Yes No Question Title * 20. Is there anything else you want to tell us about your local GP surgery? Thank you for taking the time to complete our survey. The information you have provided will be used as part of our investigation of patient experience of GP services in Hartlepool. The final report, when published later this year, will be available on our website – www.healthwatchhartlepool.co.uk Done
