Getting to see a GP: Your experiences

Before the Pandemic

These first Questions are about how you contacted your GP practice before the Covid Pandemic came into our lives in 2020.

By telephone

By walking into the practice without an appointment

By having an appointment that had been made for me

By emailing the practice

I booked an appointment online

I booked an appointment using an App (on a smartphone or tablet)

I didn't contact my GP practice in the 6 months before March 2020

I can't remember

Other (please tell us)

Yes

Long time or wait for telephone call to be answered

I could not talk to the person I needed to talk to

When I walked in, I had to wait for a long time to see a doctor

I found it difficult to understand how to contact the practice online or by email

There was no appointment available for me to book

I had to keep contacting the practice to get the help I needed

Other (please tell us)