Review of GP COVID working practices

At Carer Support Wiltshire we are keen to understand the impact on unpaid carers of revised ways of working and more virtual approaches with GP Practices.

We are reviewing carers’ experiences during the Covid 19 pandemic. We would like to hear from you about your particular experience of your surgery during the period April 2020 to February 2022.

We have created a short questionnaire and it would be helpful to us if you could take the time to complete this. It should take about 10 minutes to complete. The survey results will be fed back to NHS England and Improvement to learn from unpaid carers experiences during COVID.

All the information you provide is completely anonymous.

The closing date for completing this survey is 4 March 2022. If you require assistance in completing the questionnaire please call us on 0800 181 4118 and we can help you complete it over the phone.

Question Title

* 1. What is the name of your GP surgery?

Question Title

* 2. Are you currently carrying out an unpaid caring role, i.e do you provide support for somebody who would not manage without your help?

Yes

Question Title

* 3. Due to your caring role, have you been contacted by your GP surgery by any of the following methods?

	Yes	No
Letter	Letter Yes	Letter No
Email	Email Yes	Email No
Text	Text Yes	Text No
Newsletter	Newsletter Yes	Newsletter No
Mjog – this is the platform used by some GP surgeries to send invitations, confirmation and reminders of appointments	Mjog – this is the platform used by some GP surgeries to send invitations, confirmation and reminders of appointments Yes	Mjog – this is the platform used by some GP surgeries to send invitations, confirmation and reminders of appointments No

Question Title

* 4. If “Yes” to any of the above, please comment on your experience of these methods

	Very dissatisfied	Dissatisfied	Neither dissatisfied or satisfied	Satisfied	Very satisfied
Letter	Letter Very dissatisfied	Letter Dissatisfied	Letter Neither dissatisfied or satisfied	Letter Satisfied	Letter Very satisfied
Email	Email Very dissatisfied	Email Dissatisfied	Email Neither dissatisfied or satisfied	Email Satisfied	Email Very satisfied
Text	Text Very dissatisfied	Text Dissatisfied	Text Neither dissatisfied or satisfied	Text Satisfied	Text Very satisfied
Newsletter	Newsletter Very dissatisfied	Newsletter Dissatisfied	Newsletter Neither dissatisfied or satisfied	Newsletter Satisfied	Newsletter Very satisfied
Mjog	Mjog Very dissatisfied	Mjog Dissatisfied	Mjog Neither dissatisfied or satisfied	Mjog Satisfied	Mjog Very satisfied

Question Title

* 5. Have you or the person you care for had consultations by any of the following methods? Please tick all that apply

Phone

Video i.e using the video camera in your smartphone, tablet or computer

Face-to-face

Text

Question Title

* 6. How satisfied were you with any consultations you had by these various methods?

	Very dissatisfied	Dissatisfied	Neither dissatisfied or satisfied	Satisfied	Very satisfied	Not applicable
Phone	Phone Very dissatisfied	Phone Dissatisfied	Phone Neither dissatisfied or satisfied	Phone Satisfied	Phone Very satisfied	Phone Not applicable
Video i.e using the video camera in your smartphone, tablet or computer	Video i.e using the video camera in your smartphone, tablet or computer Very dissatisfied	Video i.e using the video camera in your smartphone, tablet or computer Dissatisfied	Video i.e using the video camera in your smartphone, tablet or computer Neither dissatisfied or satisfied	Video i.e using the video camera in your smartphone, tablet or computer Satisfied	Video i.e using the video camera in your smartphone, tablet or computer Very satisfied	Video i.e using the video camera in your smartphone, tablet or computer Not applicable
Face-to-face	Face-to-face Very dissatisfied	Face-to-face Dissatisfied	Face-to-face Neither dissatisfied or satisfied	Face-to-face Satisfied	Face-to-face Very satisfied	Face-to-face Not applicable
Text	Text Very dissatisfied	Text Dissatisfied	Text Neither dissatisfied or satisfied	Text Satisfied	Text Very satisfied	Text Not applicable

Question Title

* 7. Given a choice, which of these do you prefer for consultations? Please tick all that apply

Phone

Video i.e using the video camera in your smartphone, tablet or computer

Face-to-face

Text

Question Title

* 8. Have you been able to arrange for a home visit for yourself or the person you look after if required?

Yes

Question Title

* 9. Does your surgery use a system where someone calls you back to assess the urgency of your situation before an appointment is made?

Yes

Question Title

* 10. If “Yes”, please comment on your experience of this

Question Title

* 11. Have you been able to talk to a GP or practice nurse when you have needed to?

Yes

Question Title

* 12. Have you had to adapt the way you order repeat prescriptions for yourself or the person you look after?

Yes

Question Title

* 13. If “Yes”, please comment on your experience of these methods

Question Title

* 14. If you would be willing to share your experiences of your GP surgery's revised ways of working during the Covid pandemic in more detail, please leave us your name and contact details and we will be in touch. Your contact details will not be shared with anyone outside of Carer Support Wiltshire.

First name & surname

Email Address

Phone Number