Welcome to our survey!

Healthwatch Telford and Wrekin is your local independent Health and Social Care champion who strives to ensure that your voice is heard in improving the services you use, whether it is a GP Practice, Dental Surgery, Optician, Hospital, Care Home or a Mental Health Service.

The purpose of this is survey is to:
  • Explore patients’ overall experience of using Dental Practices within Telford and Wrekin, focusing on; appointments, staffing, environment and treatment.
  • To find out if patients are satisfied with the service.
  • To identify if there is anything that could be done to improve the service.
Please note we will not ask you to disclose which Dental Practice you are registered with, neither will any of your personal details be shared or identifiable.
We will, however, collect basic information (example; Postcode). Additionally, we will gather and share the wider collective views/opinions of patients.
 
Completing the questionnaire
  • To complete this survey please place a ‘tick’ or ‘write your answer’ in the box provided.
  • If a question is not relevant to you – please leave it blank and continue to the next question.
  • You will not be identifiable from the feedback you offer.

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* 1. Was your dental appointment as an NHS patient or private patient?

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* 2. How did you make your appointment?

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* 3. How long ago did you make your appointment?

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* 4. How did you find booking the appointment?

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* 5. Once you had arrived/checked in for your appointment, how long did you have to wait to be seen by the professional you booked the appointment to see? (example: Dentist, Hygienist etc...)

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* 6. Were you given a reason for any delay by the reception staff?

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* 7. Who did you book your appointment to see?

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* 8. Were you able to see the above professional you originally booked the appointment with?

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* 9. Did you receive appointment reminders? (example: text message, letter etc...)

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* 10. Were the appointment reminders helpful?

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* 11. How long prior to your appointment did you receive your reminder?

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* 12. Could the booking service be improved, if so how?

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* 13. Did all staff greet you in a polite and helpful manner? Please state in the comment box either Yes, No or N/A

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* 14. Were you aware of how to make an official complaint regarding the Dental Practice or the treatment received?

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* 15. Did you feel you could raise a concern directly with the Dental Practice?

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* 16. How would you rate the quality of cleanliness of the waiting room?

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* 17. How would you rate the quality of cleanliness of the consultation room?

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* 18. If the Dental Practice had toilet facilities, how would you rate them?

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* 19. How accessible was the building?

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* 20. Did you think access to the building and facilities were wheel-chair friendly?

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* 21. Was suitable car parking provided at the Dental Practice?

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* 22. Did you locate a free car parking space with ease?

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* 23. Did the waiting room provide/display information, leaflets or posters?

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* 24. Were you aware if the Dental Practice offered information/guidance in a range of different languages?

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* 25. If you received treatment, was information given/explained to you easy to understand?

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* 26. If you received medication, was everything explained to you, including possible side effects, and what to do if any problems occurred with your medication?

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* 27. Were you offered a 6-month check up appointment?

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* 28. Overall, how satisfied were you with your Dental Practice?

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* 29. What are the first 3 digits of your postcode?

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* 30. Gender:

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* 31. Ethnicity:

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* 32. Age range:

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* 33. Do you have any long-standing illness or disability? (long-standing means anything that has troubled you over a period of time or that is likely to affect you over a period of time)?

Thank you for taking part in our survey!

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