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Have your say on the future of Earl’s Court Walk-in Centre
Have your say on the future of Earls Court Walk-in Centre
The local NHS has heard from local residents that accessing health services can be confusing and means people are not always seen in the right care setting at the right time.
The contract for Earls Court walk-in centre expires on the 31st March 2020 and West London Clinical Commissioning Group – the local NHS responsible for buying health services in this area - is considering what to do next.
The walk-in centre no longer meets national guidance and it only sees around 15 patients a day, which doesn’t make it value for money. West London Clinical Commissioning Group (WLCCG) is currently proposing not to renew the contract at the end of March, but they want to hear your thoughts before any decisions are made.
Some facts and figures:
· The walk-in centre isn’t being used very much; it sees 15–16 patients a day (typically 2 patients an hour) and is expensive to manage · Only 27% of patients who attend the walk-in centre live in Kensington & Chelsea · Most of the walk-in patients have minor conditions, such as; fever, sore throats, urinary infections and wound care needs. Many of which could be managed via a routine GP appointment, out of hospital care and/or a local pharmacist · Patients benefit from improved continuity of care through visiting a GP instead of using walk-in services · West London CCG has invested extensively in increased primary care services during the past couple of years through:
- Additional appointments at GP practices - GP extended access hubs with 1500 extra appointments available every month - 18 new local services in the community to make it easier for patients to access a range of treatments and care packages from blood tests and ECGs to wound care and some mental health services. Link to services http://bit.ly/2mm0DZH - Clinical advice and signposting to local health services through NHS 111
From the 9th September – 4th October, the CCG will ask people using the walk-in service and other stakeholders how the proposal would impact them and understand any actions they would need to consider before a final decision is made.
Please complete the following questionnaire in order for us to hear your views
The outcomes of this engagement will inform next steps and recommendations on the future of walk-in service to WLCCG’s Governing Body who will make the decision regarding the future of the contract.
We welcome any feedback or ideas you have, but we are particularly interested in your answers to the following questions. You do not have to answer all the questions.
Confidentiality
Your response, but not your personal details may be shared with decision-makers to enable them to fully consider your views.
