The Plas Menai Health Centre wishes to thank you for taking time to provide feedback.  This can help us to improve our services for you.  The partners staff welcome your comments.

There are no right or wrong answers and the practice will not be able to identify your individual responses.  We will be discussing the data from the questionnaire with other GP practices in the area (our cluster) and will share learning and best practice.  We will also share the data with our Patient Engagement Group [PEG].

Please read and complete this survey while waiting for your appointment, and/or complete when you have been seen.

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* 1. Regarding your current or last visit to the health center, who did you visit?

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* 2. ACCESS - How easy was it getting through on the phone?

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* 3. ACCESS - How easy was it to get an appointment today?

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* 4. ACCESS - How would you regard the health centers telephone system??

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* 5. ACCESS - When booking an appointment, how long do you normally have to wait before an appointment is available to you?

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* 6. ACCESS - Are you able to communicate in your language of choice?

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* 7. ACCESS - What is your preferred method of booking an appointment?

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* 8. REPEAT PRESCRIPTIONS - How do you request your repeat prescriptions?

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* 9. INFORMATION - When in search of information regarding appointment booking or general information about the health center, where do you look?

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* 10. FEEDBACK - How would you rate your ability to ACCESS the health centres services?

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