Patient Satisfaction Questionnaire Question Title * 1. How helpful would you say the receptionists are? Very helpful Helpful Unhelpful Don't know OK Question Title * 2. Have you tried to make an appointment within the last 6 months? Yes No Don't know OK Question Title * 3. If yes to Q2, were you able to get an appointment (even if it was not at your preferred time)? Yes No Don't know OK Question Title * 4. How do you rate the hours that the practice is open for appointments?Current core opening hours: 8am – 6:30pm, Monday to Friday.Our extended GP hours are: Monday – 6.30pm to 7.30pm, Weds & Friday – 7am to 8am Poor Fair Good Very good Excellent OK Question Title * 5. What additional hours would you like the practice to be open? Please rank in priority order: 1 = most preferred time, 6 = least preferred time. 1 2 3 4 5 6 Weekday Mornings (before 8am) 1 2 3 4 5 6 Weekday Evenings (6.30pm – 7:30pm) 1 2 3 4 5 6 Saturday Morning (between 9am – 12pm) 1 2 3 4 5 6 Saturday Afternoon (between 1pm – 4pm) 1 2 3 4 5 6 Sunday Morning (between 9am – 12pm) 1 2 3 4 5 6 Sunday Afternoon (between 1pm – 4pm) OK Question Title * 6. How would you rate your ability to get through to the practice on the telephone? Poor Fair Good Very good Excellent Comments: OK Question Title * 7. We recently changed our telephone system in February 2018 so we have more incoming lines. Have you noticed a difference in being able to get through on the telephone? Yes No Don't know OK Question Title * 8. Do you have any comments or suggestions for improvements to our surgery or any of the services we provide? Yes No If yes, please give details: OK Question Title * 9. Would you like to have your say in developing the practice with us? Are you interested in joining our Patient Participation Group (PPG)? If so, please indicate would you prefer to: Attend Meetings Become part of our virtual panel Not interested If you would like to join our PPG, please tell us your email address so that we can contact you OK Question Title * 10. What is your age Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85 and over OK DONE