Best Consumer ISP Award

For providers offering residential superfast broadband services (30Mbps or above).

Entry criteria:

Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.

Judging process

The judging process is formed of two stages: a period of technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.

Broadband entrants are required to undergo a period of technical testing from 1st February 2020 to 31st March 2020. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.

Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists. 

Judging criteria

·         Price and value for money

·         Geographical availability

·         Broadband speeds – both upload and download

·         Fibre availability (eg: FTTC, FTTP)

·         Investment and innovation in networks and technology

·         Range of packages and contracts available

·         Communication with customers  

·         Value added services (eg: quad play, cyber security, parental control filters)

·         End user equipment provided

·         IPv6 capability

·         Innovation in the past 12 months

·         Growth in customer numbers / fall in customer churn

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* 1. Please provide the following:

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* 2. Why should you win this award? (30 words)

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* 3. How have you improved the overall quality of your consumer broadband offering in the past 12 months? (50 words)

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* 4. How has your customer base evolved in the past 12 months (eg: growth rates, churn)? (50 words)

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* 5. What innovation have you made in your services over the last year? (50 words)

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* 6. What investments have you made in infrastructure or services in the last 12 months? (50 words)

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* 7. How do you ensure the safety and security of your customers’ online experience? (50 words)

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* 8. What value-added services have you offered to your customers in the last 12 months? (50 words)