* How do you rate - Your Appointment

  Excellent Good Fair Poor N/A
1. Ease of making your appointment by phone
2. Appointment availability
3. Getting treatment for an urgent illness/injury
4. The speed of booking in at reception
5. Keeping to your appointment time
6. Length of consultation time with the clinician
7. Keeping you informed if your appointment was delayed
8. Ease of obtaining an onward referral if required

* How do you rate -  Our Staff

  Excellent Good Fair Poor N/A
1. The manner of the person who took your telephone call
2. The friendliness and courtesy of the receptionist
3. The caring concern of our nurses, GPs, Pharmacist and/or HCA team

* How do you rate -  Our Facilities

  Excellent Good Fair Poor N/A
1. Hours of opening convenient for you
2. Ease of parking
3. Overall comfort
4. Signage and directions which are easy to follow

* How do you rate -  Our Care

  Excellent Good Fair Poor N/A
1. The willingness of the clinician to listen carefully to you
2. The time taken by the clinician to answer your questions
3. Explaining things in a way that you could understand
4. Involving you in decisions about your care
5. Instructions regarding treatment/follow up care

* How do you rate -  Our Communication

  Excellent Good Fair Poor N/A
1. The patient information leaflets/posters in the waiting room
2. The information on social media sites (facebook & twitter)
3. The information on our website
4. Our newsletter

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