Repeat prescription ordering process review - patient survey

Background

A repeat prescription is a prescription for a regular long term medication that can be issued by your doctor without seeing the patient each time.

A repeat prescription can be ordered in a number of ways, for example;

- Directly from your GP practice
- Through a Community Pharmacy Repeat Prescription Ordering Services

- Through specialist home delivery companies.

Why are we conducting this review?

The Repeat Prescription Ordering Service is important to patients that want a convenient and accessible service and is particularly useful for certain groups of patients. However, where this Service is not managed correctly, it can cause frustration to patients and doctors as well as increasing the risk of mistakes being made and medicines being wasted.

This review is now being undertaken in response to recent findings, that suggest that current Repeat Prescribing Ordering Services could be more efficient and lead to a reduction in excessive medicines waste. We have a duty of care to ensure good quality, safe, and cost effective NHS services for Bromley residents.

Why are you being asked to comment?

We would like your feedback on how you currently order your repeat prescriptions as well as what works well and less well. This will help inform proposed changes to the current Repeat Prescribing Ordering Service .

If you order prescriptions for yourself or on behalf of someone else, please complete the following questionnaire to help shape the review and future redesign.

Question Title

* 1. Do you order your own repeat prescriptions?

Yes (please proceed to Q2 below)

No (please proceed to Q3)

Question Title

* 2. If you answered 'no' to Q1, who orders your repeat prescription(s)? (Tick all applicable boxes)

A family member/friend/carer orders my repeat prescription(s) directly from the GP on my behalf

A family member/friend/carer orders my repeat prescription(s) from the community pharmacy on my behalf

My community pharmacy orders my repeat prescription(s) on my behalf

A home delivery company orders my repeat prescription(s) on my behalf

Other (please tell us how)

Question Title

* 3. If you do order your own repeat prescriptions, where is it mainly ordered from? Tick the applicable box.

GP practice

Community pharmacy

Special delivery company

A combination of the above

Question Title

* 4. How happy are you with the amount of control you have over ordering your prescriptions?

Very happy

Quite happy

Neither happy nor unhappy

Fairly unhappy

Very unhappy

If possible, please provide more information about why you have selected the answer above:

Question Title

* 5. How often do you order your repeat prescription?

Once a month

Every two months

Every three months

I have more than one repeat medicine and I order them at different times

Other (please specify)

Question Title

* 6. Do you have your repeat prescription delivered?

Yes

Question Title

* 7. If you answered 'yes' to Q6, can you state what best describes why you have your repeat prescription delivered?

Convenience

I am housebound/have mobility problems

I don’t have access to my own transport

Other (please specify)

Question Title

* 8. Regarding your current prescribed medication(s), do you have:

Too much

Not enough

The correct amount

Question Title

* 9. If you have too much of one or more of your prescribed medicines, at home, please tick which best describes why this is:

I am worried I will run out and like to keep a good stock

I had extra medication given to me by the hospital

I didn’t realise I already had medication in stock when I asked for my last repeat prescription

Someone else ordered my repeat prescription and didn’t ask if I needed more

I no longer take my medication but it is still on my repeat prescription and is re-ordered with the rest of my medicines

Other (please specify - this information will remain anonymous so there is no need to leave your name or details)

Question Title

* 10. Do you know how to order your medicines directly from your GP practice?

Yes

Question Title

* 11. If you were to order your repeat prescription from your GP practice, what would be your preferred method?

Through the internet i.e. Patient Access

By post

By hand

Other (please specify)

Question Title

* 12. How well do you think the current method of ordering repeat prescriptions directly from your GP works?

It works very well

It works well most of the time

It works well some of the time

It doesn't work well at all

Question Title

* 13. How well do you think the current method of ordering repeat prescriptions through community pharmacy ordering services works?

It works very well

It works well most of the time

It works well some of the time

It doesn't work well at all

Question Title

* 14. How well do you think the current method of ordering repeat prescriptions through specialist home delivery companies works? (If applicable)

It works very well

It works well most of the time

It works well some of the time

It doesn't work well at all

Question Title

* 15. What problems (if any) have you experienced from each method of ordering repeat prescriptions? Please indicate whether you are referring to: directly from GP practice, through community pharmacy and/or through specialist home delivery companies:

Question Title

* 16. Do you have any suggestions how we can improve the current repeat prescription ordering service? Please indicate whether you are referring to: directly from GP practice, through community pharmacy services and/or through specialist home delivery companies?