PALS, Complaints, Concerns  and Compliments Survey

Did you receive appropriate information on the NHS Complaints procedure or an explanation of what we would do?
ie. The process by which we investigate and respond to your complaint

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* 1. Did you receive appropriate information on the NHS Complaints procedure or an explanation of what we would do?
ie. The process by which we investigate and respond to your complaint

Did you feel that your concerns were treated seriously and with sensitivity?

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* 2. Did you feel that your concerns were treated seriously and with sensitivity?

Did you feel we addressed all the points you made?

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* 3. Did you feel we addressed all the points you made?

Did we provide a clear and understandable response?

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* 4. Did we provide a clear and understandable response?

Did you feel your complaint was responded to within a reasonable period of time?

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* 5. Did you feel your complaint was responded to within a reasonable period of time?

Did we keep you sufficiently informed if there was a delay in providing you with a response?

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* 6. Did we keep you sufficiently informed if there was a delay in providing you with a response?

Did you feel you were treated differently as a result of your complaint?

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* 7. Did you feel you were treated differently as a result of your complaint?

Overall, how do you feel your complaint was handled?

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* 8. Overall, how do you feel your complaint was handled?

Are there any other comments you would like to make?

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* 9. Are there any other comments you would like to make?

Which service did your issue/complaint relate to?

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* 10. Which service did your issue/complaint relate to?

The Department of Health requires us to collect the following information, so we would be most grateful if you could complete the following:-
Please select approprately

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* 11. The Department of Health requires us to collect the following information, so we would be most grateful if you could complete the following:-
Please select approprately

Thank you for your help

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* 13. Thank you for your help

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