PALS, Complaints, Concerns  and Compliments Survey

* 1. Did you receive appropriate information on the NHS Complaints procedure or an explanation of what we would do?
ie. The process by which we investigate and respond to your complaint

* 2. Did you feel that your concerns were treated seriously and with sensitivity?

* 3. Did you feel we addressed all the points you made?

* 4. Did we provide a clear and understandable response?

* 5. Did you feel your complaint was responded to within a reasonable period of time?

* 6. Did we keep you sufficiently informed if there was a delay in providing you with a response?

* 7. Did you feel you were treated differently as a result of your complaint?

* 8. Overall, how do you feel your complaint was handled?

* 9. Are there any other comments you would like to make?

* 10. Which service did your issue/complaint relate to?

* 11. The Department of Health requires us to collect the following information, so we would be most grateful if you could complete the following:-
Please select approprately

* 13. Thank you for your help

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