Friends and Family Questionnaire

Question Title

* 1. Generally how easy is it to get through to someone at your GP practice on the phone?

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Question Title

* 2. How easy is it to use your practice’s website to look for information or to access services?

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Question Title

* 3. Thinking about the last time you tried to make an appointment, Were you satisfied with the appointment (or appointments) you were offered?

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Question Title

* 4. Overall, how would you describe your experience of making an appointment?

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Question Title

* 5. Thinking about your recent appointment, overall how was your experience of our service.

Very good

Good

Neither good nor bad

Bad

Very bad

Don't know

Friends and Family Questionnaire

Question Title

* 1. Generally how easy is it to get through to someone at your GP practice on the phone?​

Question Title

* 2. How easy is it to use your practice’s website to look for information or to access services?​

Question Title

* 3. Thinking about the last time you tried to make an appointment, Were you satisfied with the appointment (or appointments) you were offered?

Question Title

* 4. Overall, how would you describe your experience of making an appointment?​

Question Title

* 5. Thinking about your recent appointment, overall how was your experience of our service.

Question Title

* 6. Please tell us about anything that we could have done better

* 1. Generally how easy is it to get through to someone at your GP practice on the phone?

* 2. How easy is it to use your practice’s website to look for information or to access services?

* 4. Overall, how would you describe your experience of making an appointment?