1. Hello! This questionnaire will take 20-30 mins to complete. Thank you.

SHAP (Sustainable Housing Action Partnership) has been commissioned by the Midlands Energy Hub and the West Midlands Combined Authority to carry out research across the whole East and West Midlands with a view to using best practice to increase the level of future, targeted work.
We are surveying organisations involved with the co-ordination or installation of fuel poverty works. The data you have collated in this area and your views will form part of a report going back to Government to shape future fuel poverty programmes.
We want to better understand the approaches needed when responding to fuel poverty crisis to enable opportunities for creating a pathway to broader retrofit and decarbonisation strategies. The report will also explore how energy efficiency works for households in crisis are included into whole house retrofit plans. Recognising the need for a consistency of managing information and reporting it, we will also be developing a new way of capturing data as a result of this analysis.
Your responses will be really important to inform Government thinking, starting with the shape of LAD2 and the preparation of the WMCA to deliver the 'Warm Homes Save Lives' fuel poverty programme across the West Midlands . The research will inform the resources required to support existing services as we go through the winter but also where investment in scaling up, extending and deepening capacity is required.
Please try to answer all questions, even if your response is 'don't know'. If you would like to discuss anything in more detail, we can set up a meeting with you.
Your engagement with this research will also feed into the final beta testing of a new fuel poverty CRM being developed with funding from Innovate UK. The CRM will provide the opportunity for organisations to share a consistent approach to managing the customer journey with real-time information about support, funding availability and eligibility criteria-matching, with efficient data analysis and reporting, linked to open EPC data so that those in fuel poverty don't lose out on retrofit programme opportunities.
The research is due by late-November. Your time to help with this is really appreciated and it will make a difference.
If this survey is not applicable, please complete the first few questions, then skip to the final questions at the end.
⏳The survey closes at Noon, Monday 14 December.
Thank you for your input and help.

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* 1. Name of organisation:

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* 2. Your email address:

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* 3. Do you agree or disagree with this statement:
'This survey does not relate to our current services':

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* 6. If you are contracted, when are your contract renewals due?

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* 7. If you previously had Local Authority or other contracts, why did they come to an end?

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* 8. What funding streams do you engage with?

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* 9. How are the data relating to your fuel poverty service recorded?

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* 10. How functional do you think the recording of this data is?

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* 11. Are there any changes/improvements to your database you would like to make?

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* 12. Where do your referrals come from?

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* 14. When are contacts/requests received (time of day/weekday/weekend)?

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* 15. How many completed support (advice) packages each year (number)?

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* 16. How many completed support (installations) packages each year (number)?

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* 17. What % of cases (approx.) are signposted to others for support?

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* 18. How many outcomes (approx.%) are you able to follow up?

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* 19. Where are the areas of deepest fuel poverty you are dealing with?

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* 21. How many calls or contacts received are about people being in crisis?
(Number or %)

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* 22. How many calls or contacts received are about energy advice?
(Number or %)

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* 23. When people make contact in crisis, how many of these people do you help directly?
(Number or %)

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* 24. How many people in crisis are signposted onwards?
(Number or %)

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* 25. What are the reasons people are signposted onwards?

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* 26. What increase in fuel poverty-related contact has there been since end-March 2020?
(Please note the number of calls from end-March to end-Oct 2020 in relation to the same period last year).

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* 27. Please add any detail on the scale of the issue of those being referred since the Covid-19 pandemic began.

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* 28. How many requests for information about the Green Homes Grant vouchers have you taken (number to date):

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* 29. How many of those applying for Green Homes Grant vouchers, or being approached by cold callers, etc, believe they are in fuel poverty?

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* 31. If 'Yes' to above question, what is your role?

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* 32. If 'Yes' to previous question, who are your current contractors?
(If you would be happy for us to contact them about capacity to scale up delivery and their interest in workforce training, please provide their contact details):

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* 33. If you have procured contractors, what is your role?
(select all that apply):

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* 34. If you know the procurement route, please select from this list?
(Select all that apply):

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* 36. If 'No' to previous question, have you previously carried out energy efficiency/retrofit works directly?

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* 37. What KPI's do you include in your contracts?
(if not applicable, enter: n/a).

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* 39. If 'Yes' to previous question, what monitoring do you require?
(select all that apply):

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* 40. Do you require any of the following as evidence?
(Select all which apply):

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* 41. Do you require pre- and post-works customer surveys?

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* 42. If 'Yes' to previous question, are these surveys...
(Select all which apply)

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* 44. Of your partners, who else should we be contacting for this research?

Thank you very much for completing our questionnaire. Your input will inform current decision-making and make a difference.
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