Welcome & Advice

We are looking for Frazzled Cafe Facilitators with engaging interpersonal skills, an empathetic and inclusive communication style, good listening skills and the passion and enthusiasm to support Frazzled Cafe in achieving its objectives.
 
The ideal candidates demonstrate sound judgement and emotional intelligence, a strong understanding of the need for confidentiality and a sense of humour. They are observant and competent in identifying potentially disruptive behaviours and have the confidence and ability to discretely intervene if necessary to disperse them. 
 
We have listed below the essential and desirable qualities that we are looking for in our Facilitators. The qualifications, experience, knowledge, skills and personal qualities outlined here provide a summary of what is required to carry out this role effectively. They also form the basis on which a decision to appoint Facilitators will be made. Please provide evidence of these criteria in your application.
 
To fully understand the role and what we do, we would also encourage you to attend at least four meetings before applying.
 
 
Selection Criteria Description: Essential (E) or Desirable (D)
 
(E)   Strong interpersonal skills, ability to engage in active listening
(E)   Non-judgemental and respectful attitude to all individuals regardless of background or presentation; inclusive approach
(E)   Empathic and compassionate; emotionally supportive
(E)   Understanding of the need for and boundaries of confidentiality
(E)   Resilient and willing to engage in self-reflection for personal development
(E)   Proven ability to manage group dynamics effectively and mitigate disruption or disturbance with gentle authority
(E)   Educational qualifications to a minimum of A Levels or equivalent
 
(D)   An understanding of mental health and factors that can affect wellbeing including the triggers and signs of common mental health issues
(D)   Direct experience interacting with/supporting individuals experiencing mental health issues, i.e. as a Mental Health First Aider
 
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