Broker Feedback Survey Question Title * 1. Your Name and Company Name Company Question Title * 2. Client Name Question Title * 3. How would you rate your experience of using our online submission system? Excellent Good Average Poor Comments Question Title * 4. When you contact us, how effective is the response in terms of getting knowledgeable answers quickly? (case updates, criteria queries etc) Excellent Good Average Poor Comments Question Title * 5. Can you easily obtain all product and criteria information you require from our website? Yes No Sometimes Comments Question Title * 6. How quickly and efficiently do we communicate underwriting decisions? Very Reasonably Not at all Comments Question Title * 7. How easy is it to understand our lending policies? Very Clear Clear Somewhat clear Not at all clear Comments Question Title * 8. When choosing a lender and a product, which 3 of these are most important to you? Initial Interest Rate Availability of Product Transfers Revert Rate Free Valuation Free Legals/Contribution to Legals Flexibility of Underwriting Access to Underwriters BDM/Telephone Support Consistency of Decisioning Speed of Processing/Decisioning Retention Products Comments Question Title * 9. Why did you select Fleet Mortgages? Product Pricing Lending Criteria Service Technology Comments Question Title * 10. Is there anything you would suggest we should consider to improve our proposition? Done
