Fishmonger apprenticeship survey: 1 - Occupational description and duties

This is the first of several short apprenticeship surveys for fishmongers in England. This survey is about the job role description and duties of a fishmonger.

The first few questions are about the parts of the occupation summary, and the latter part of the survey is about the core and options duties that apply to this occupation.

As an employer, we would like your feedback before we finalise the revisions to the fishmonger apprenticeship standard.

The apprenticeship standard will have a core and options approach. Option 1 covers the range of retail fishmonger businesses while Option 2 focusses on wholesalers, merchants and some parts of the processing sector.

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* 1. Please provide your contact details.

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* 2. Occupation summary

This occupation is found in small, medium, and large employers such as high-street, mobile and supermarket fishmongers, wholesalers, fish merchants and primary fish processors.

They supply fish or shellfish products to members of the public, restaurants, hotels and other businesses.

The broad purpose of the occupation is to understand the range of fish and shellfish, and the techniques needed to hand process, prepare and provide a variety of fish or shellfish products for customers to buy.

This is a core and options apprenticeship, with two options and the option taken is dependent on the specialist nature of the employer.

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* 3. Option 1 Retail Fishmonger

The broad purpose of a retail fishmonger is independent of the place of employment. Whether they are employed in an high-street, mobile, supermarket or other retail establishment, they will hand prepare fish and shellfish for display and sale to members of the public.

They are also responsible for receiving, handling and storing fish and shellfish in accordance with food safety and health & safety policies and regulations, maintaining the quality of their stock.

They will weigh, label and package fish or shellfish as part of the sale, and some fishmongers may also process payments.

A retail fishmonger will be responsible for maintaining the work area, the retail display, providing customer service, fish and shellfish preparation, moving and handling product, stock management, providing information to customers and colleagues, cleaning and raw materials intake.

A fishmonger’s role in a retail business requires a high level of specialist customer service, preparation skills and product knowledge.

They will work to meet the specific requirements of customers .

An individual may work on their own or with colleagues. They will also interact with customers and on occasion with other external stakeholders.

The working environment for a retail fishmonger can range from a high street shop to a market stall, mobile fish van or supermarket. The working day is highly influenced by the presence or absence of customers.

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* 4. Option 2 Non-retail Fishmonger

A fishmonger in a non-retail business (wholesaler, merchant or processor) will process fish or shellfish using a variety of hand tools and equipment.

They will closely monitor the operation of specialist machinery and equipment so business standards for yield, throughput and quality are met.

They will ensure that production flows meet organisational targets and work in accordance with food safety and health & safety regulations.

An employee in this occupation will be responsible for the cutting, preparing, packaging and presentation of fish or shellfish products to the standards required of the business and specialist needs of commercial customers, complying with all relevant legislation.

A non-retail fishmonger will hand process a variety of fish or shellfish to meet customer requirements and business targets. Yield, quality and throughput of fish or shellfish to meet these targets requires a high level of skill.

Fishmongers in this role will also operate and monitor specialist machinery and equipment such as skinning machines, packaging and weighing equipment for the larger scale processing of fish or shellfish.

The evaluation of rejected product for reuse or disposal is also part of this role.

They will work as a part of a team to meet the specific requirements of customers such as hotels, restaurants, retailers, and schools.

A fishmonger may work on their own and in a range of team settings. They may also interact with external stakeholders such as clients or customers, suppliers’ enforcement agencies and regulators, and auditors.

The working environment for a wholesale fishmonger is fast paced whether they are working in a fish merchant, processor or similar establishment. The working day is largely controlled by the targets set for production.

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* 5. Based on the job role description above please answer the following questions.

Is your business a retail fishmonger, non retail fishmonger or other type of business? (please describe your business).

What job titles (in your business) do you think apply to the roles (option 1 or 2) described above?

What other job titles apply to the people who work for you who handle fish or shellfish?

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* 6. For the following common or core duties, please indicate which ones are carried out by anyone in your business. If you have suggestions about the wording of a duty or anything else than please provide a comment at the end of this question.

I have the following comments to make.

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* 7. The following duties, are part of the retail option. If you are a retail fishmonger business then please indicate which ones are carried out by anyone in your business. If you have suggestions about the wording of a duty or anything else than please provide a comment at the end of this question.

	This duty applies to all of my people	This duty might apply to some of my people.	We don't do this in my business
Duty 15 Set up and maintain a display of fish or shellfish for retail sale including labelling and pricing and removing from display at end of day.	Duty 15 Set up and maintain a display of fish or shellfish for retail sale including labelling and pricing and removing from display at end of day. This duty applies to all of my people	Duty 15 Set up and maintain a display of fish or shellfish for retail sale including labelling and pricing and removing from display at end of day. This duty might apply to some of my people.	Duty 15 Set up and maintain a display of fish or shellfish for retail sale including labelling and pricing and removing from display at end of day. We don't do this in my business
Duty 16 Process the sale of fish or shellfish in line with company procedures, and policy.	Duty 16 Process the sale of fish or shellfish in line with company procedures, and policy. This duty applies to all of my people	Duty 16 Process the sale of fish or shellfish in line with company procedures, and policy. This duty might apply to some of my people.	Duty 16 Process the sale of fish or shellfish in line with company procedures, and policy. We don't do this in my business
Duty 17 Contribute to promotional activities to support the success of the business	Duty 17 Contribute to promotional activities to support the success of the business This duty applies to all of my people	Duty 17 Contribute to promotional activities to support the success of the business This duty might apply to some of my people.	Duty 17 Contribute to promotional activities to support the success of the business We don't do this in my business

There is no Duty 18.

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* 8. The following duties are for the wholesaler / processor option. If you are a non-retail fishmonger business then please indicate which ones are carried out by anyone in your business. If you have suggestions about the wording of a duty or anything else than please provide a comment at the end of this question.

	This duty applies to all of my people	This duty might apply to some of my people.	We don't do this in my business
Duty 19 Maintain yield, quality and throughput of fish or shellfish to ensure production flow meets organisational targets.	Duty 19 Maintain yield, quality and throughput of fish or shellfish to ensure production flow meets organisational targets. This duty applies to all of my people	Duty 19 Maintain yield, quality and throughput of fish or shellfish to ensure production flow meets organisational targets. This duty might apply to some of my people.	Duty 19 Maintain yield, quality and throughput of fish or shellfish to ensure production flow meets organisational targets. We don't do this in my business
Duty 20 Operate and monitor machinery and equipment to ensure production flow meets organisational targets.	Duty 20 Operate and monitor machinery and equipment to ensure production flow meets organisational targets. This duty applies to all of my people	Duty 20 Operate and monitor machinery and equipment to ensure production flow meets organisational targets. This duty might apply to some of my people.	Duty 20 Operate and monitor machinery and equipment to ensure production flow meets organisational targets. We don't do this in my business
Duty 21 Receive rejected product and assess for reuse or disposal.	Duty 21 Receive rejected product and assess for reuse or disposal. This duty applies to all of my people	Duty 21 Receive rejected product and assess for reuse or disposal. This duty might apply to some of my people.	Duty 21 Receive rejected product and assess for reuse or disposal. We don't do this in my business

I have the following comments to make.

Fishmonger apprenticeship survey: 1 - Occupational description and duties

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* 1. Please provide your contact details.

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* 5. Based on the job role description above please answer the following questions.

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* 6. For the following common or core duties, please indicate which ones are carried out by anyone in your business. If you have suggestions about the wording of a duty or anything else than please provide a comment at the end of this question.

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* 9. Please use this space to add any additional comments or feedback.