Family Hubs - Family Survey

Westminster City Council is continuing to improve the quality of its offer for families through the development of Family Hubs.

By developing Family Hubs we are working to ensure that families with children aged 0-19 are able to access a wide range of services much more easily.

We want to make sure that we are capturing the views of the families who will be using the service as this gives us really helpful information.

We will do this survey again next year to see what families think about the changes and what it has meant to them.

Please take a few minutes to complete the following anonymous survey; we want to ensure that you are fully involved and that we are listening to your views including you in the evaluation.

Thank you for your time.

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* 1. Do you live in the borough of Westminster?

Yes

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* 2. How old is your child (or children)?

Under 5

5 - 11

12 - 19

Over 19

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* 3. Please tell us a bit about yourself. I am a... (tick all that apply)

Parent

Carer/childminder

Grandparent

Friend

Other (please specify)

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* 4. To which gender do you most identify?

Female

Male

Transgender female

Transgender male

Gender neutral

Prefer not to say

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* 5. What is your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

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* 6. Which ethnicity best describes you?

Asian Bangladeshi

Asian Indian

Asian Pakistani

Other Asian

Black African

Black Caribbean

Other black

Chinese

White British

White Irish

Traveller of Irish heritage

Other white

Gypsy/Roma

Mixed white & Asian

Mixed white & black African

Mixed white & black Caribbean

Other mixed

Prefer not to say

Other (please specify)

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* 7. Have you used a Family Hub or Children's Centre in Westminster?

Yes

No (if no, skip to question 16)

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* 8. If yes, which Family Hub or Children's Centre(s) have you used?

Bessborough Family Hub, Bessborough Street, Pimlico

Church Street Children's Centre, Portman Early Childhood Centre, 12-18 Salisbury Street

Queen's Park Children's Centre, 88 Bravington Road

Other (please specify)

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* 9. Consider the Family Hub/Children's Centre you visited when answering the remaining questions. How often do you visit?

More than twice a week

Twice a week

Once a week

Twice a month

Once a month

Less than once a month

I only visit if I have a need for a particular service

I have only visited once before

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* 10. Why do you visit the Family Hub/Children's Centre?

For maternity and health services

For drop-in play sessions

For childcare information

For parenting support

For support around additional/special needs

For parental employment support

For adult education classes and training

To meet Family Navigator

To access Housing Support

Nursery

Other (please specify)

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* 11. How did you first hear about the Family Hub/Children's Centre?

From a friend/neighbor/family member

From my child's school

From a support worker

I live close by

From the Westminster City Council website

From Health Visitor

From my Midwife

From the Library

Other (please specify)

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* 12. How far do you agree with the following statements? The Family Hub or Children's Centre I go to...

	Strongly agree	Agree	Neither agree or disagree3	Disagree	Strongly disagree	N/A
Is easy to get to	Is easy to get to Strongly agree	Is easy to get to Agree	Is easy to get to Neither agree or disagree3	Is easy to get to Disagree	Is easy to get to Strongly disagree	Is easy to get to N/A
Is easy to get around	Is easy to get around Strongly agree	Is easy to get around Agree	Is easy to get around Neither agree or disagree3	Is easy to get around Disagree	Is easy to get around Strongly disagree	Is easy to get around N/A
Is welcoming	Is welcoming Strongly agree	Is welcoming Agree	Is welcoming Neither agree or disagree3	Is welcoming Disagree	Is welcoming Strongly disagree	Is welcoming N/A
Has supportive staff	Has supportive staff Strongly agree	Has supportive staff Agree	Has supportive staff Neither agree or disagree3	Has supportive staff Disagree	Has supportive staff Strongly disagree	Has supportive staff N/A
Gives useful help to local families	Gives useful help to local families Strongly agree	Gives useful help to local families Agree	Gives useful help to local families Neither agree or disagree3	Gives useful help to local families Disagree	Gives useful help to local families Strongly disagree	Gives useful help to local families N/A
Gives me the information I need, when I need it	Gives me the information I need, when I need it Strongly agree	Gives me the information I need, when I need it Agree	Gives me the information I need, when I need it Neither agree or disagree3	Gives me the information I need, when I need it Disagree	Gives me the information I need, when I need it Strongly disagree	Gives me the information I need, when I need it N/A
Is valuable for my family	Is valuable for my family Strongly agree	Is valuable for my family Agree	Is valuable for my family Neither agree or disagree3	Is valuable for my family Disagree	Is valuable for my family Strongly disagree	Is valuable for my family N/A
Is known about by local families	Is known about by local families Strongly agree	Is known about by local families Agree	Is known about by local families Neither agree or disagree3	Is known about by local families Disagree	Is known about by local families Strongly disagree	Is known about by local families N/A
Refers families to the right help	Refers families to the right help Strongly agree	Refers families to the right help Agree	Refers families to the right help Neither agree or disagree3	Refers families to the right help Disagree	Refers families to the right help Strongly disagree	Refers families to the right help N/A
Uses technology that makes my visit easier	Uses technology that makes my visit easier Strongly agree	Uses technology that makes my visit easier Agree	Uses technology that makes my visit easier Neither agree or disagree3	Uses technology that makes my visit easier Disagree	Uses technology that makes my visit easier Strongly disagree	Uses technology that makes my visit easier N/A
Has helped my confidence	Has helped my confidence Strongly agree	Has helped my confidence Agree	Has helped my confidence Neither agree or disagree3	Has helped my confidence Disagree	Has helped my confidence Strongly disagree	Has helped my confidence N/A

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* 13. How far do you agree with the following statement?

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree	N/A
Family Hubs have benefitted my family by offering a wider range of services than was previously available	Family Hubs have benefitted my family by offering a wider range of services than was previously available Strongly agree	Family Hubs have benefitted my family by offering a wider range of services than was previously available Agree	Family Hubs have benefitted my family by offering a wider range of services than was previously available Neither agree or disagree	Family Hubs have benefitted my family by offering a wider range of services than was previously available Disagree	Family Hubs have benefitted my family by offering a wider range of services than was previously available Strongly disagree	Family Hubs have benefitted my family by offering a wider range of services than was previously available N/A

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* 14. How likely are you to recommend the centre to friends/family?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 15. Are there any improvements to the centre that you would like to happen?

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* 16. If you answered no to question 7, why have you not used a Family Hub or Children's Centre?

My children are too old

I do not know where my local Family Hub is located

I do not know what a Family Hub offers to families

I have never heard of a Family Hub

I do not need the support and information that a Family Hub offers

My local Family Hub does not look welcoming

Other (please specify)

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* 1. Do you live in the borough of Westminster?

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* 2. How old is your child (or children)?

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* 3. Please tell us a bit about yourself. I am a... (tick all that apply)

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* 4. To which gender do you most identify?

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* 5. What is your age?

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* 6. Which ethnicity best describes you?

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* 7. Have you used a Family Hub or Children's Centre in Westminster?

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* 8. If yes, which Family Hub or Children's Centre(s) have you used?

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* 9. Consider the Family Hub/Children's Centre you visited when answering the remaining questions. How often do you visit?

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* 10. Why do you visit the Family Hub/Children's Centre?

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* 11. How did you first hear about the Family Hub/Children's Centre?

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* 12. How far do you agree with the following statements? The Family Hub or Children's Centre I go to...

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* 13. How far do you agree with the following statement?

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* 14. How likely are you to recommend the centre to friends/family?

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* 15. Are there any improvements to the centre that you would like to happen?

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* 16. If you answered no to question 7, why have you not used a Family Hub or Children's Centre?

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* 17. If you are happy to provide your postcode, please enter it below: