Have Your Say - Transfer Priorities
The transfer plans are currently being developed and will be shaped around tenant priorities.  Based on tenant feedback to date, we have identified the following transfer priorities.

  • Keeping rents affordable.
  • Investment in homes (kitchen, bathrooms etc).
  • Improving the environment (managing the area, fencing etc).
  • Modernising the service (better payment options, on-line services).
  • Being more than just a good landlord (wider role services).
  • Accessible local services.

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* 1. Are you a Tenant, Factored Owner or Other (please specify):

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* 2. Do the transfer priorities detailed above reflect what you think are the most important priorities for you as a customer of Faifley?

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* 3. If no, are there any other priorities you would like to be considered? Please tell us what these are.

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* 4. Caledonia is committed to being more than just a landlord and has developed additional services in other areas to help support tenants and communities. These have included welfare benefits and fuel poverty advice, employment initiatives, volunteer befriending services and community based environmental projects. Caledonia is committed to maintaining the existing welfare benefits service that Faifley tenants have access to and also to engaging with you on the kind of additional services you would like to see developed. Do you have any thoughts on the type of wider role services that you think would benefit Faifley tenants ?

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* 5. You may be aware that the local Faifley office at Skypoint is leased from West Dunbartonshire Leisure Trust. This site is subject to redevelopment proposals and we anticipate having to move from this location by summer 2025. Caledonia is committed to making its services accessible to customers to allow you the choice to do business at a time and place that suits you. This includes their ‘Connect’ on-line customer portal, a specialist Customer Solutions Team, out of office hours emergency call services and dedicated locally based Neighbourhood Officers.

  Online Phone In person in your home Visiting the office
To help us shape services to your needs, can you tell us what would be your preferred future contact option for accessing services.

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* 6. Over the past 16 months when our office remained largely closed to visitors we developed different ways of providing services that didn’t involve accessing the office.  Also, the proposed transfer to Caledonia will involve a range of enhanced options to access help when you need it.  Taking account of these, how important do you think having access to a local office in Faifley in future will be ?

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* 7. What do you think is the best way to ensure a strong tenant voice post transfer?

  New local tenant/resident group Service specific drop in/drop out opportunities Short life focus groups Online feedback Tenant/resident surveys
Tick all that apply

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* 8. Would you be interested in joining a focus group to work with us on shaping the transfer plans? This would involve just a few meetings, and these would be held virtually (online) or in person if coronavirus restrictions allow.

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* 9. Your contact details:

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