Instructions & FAQs

For any questions, information or for any technical details or help, please contact events@ciwm.co.uk

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* 1. Name:

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* 2. Company/Business name:

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* 3. Email Address:

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* 4. Contact Number:

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* 5. Company – The Company or Business I Work for is:

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* 6. Sector – The type of organisation I represent is:

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* 7. Materials- The operation specialises in:

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* 8. Occupation – My Role with The Organisation is:

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* 9. Digital Technologies – My Focus on Software Technologies is:

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* 10. Operations Turnover – The Business Financial Turnover is:

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* 11. Materials Recycling – The Materials Handled by the Operation is:

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* 12. What separate software applications are used by your organisation? (Please highlight all that apply).

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* 13. Has your organisation heard of or does it use Enterprise Resource Planning (ERP) software?

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* 14. What amount of development work on your current waste and recycling software has been completed to match operational requirements?

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* 15. How many different software applications do you have in your waste and recycling organisation or extended operation? Count all that have an impact on your organisation’s operations even if centrally controlled.

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* 16. What UK waste and recycling specific software applications have you heard of? Please tick all that apply

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* 17. Which of the following software applications does your organisation use? Please tick all that apply.

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* 18. Which statement best suits your reasons for investigating, purchasing, installing and using the software?

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* 19. Where does your organisation think software is most important? (please list in order of importance, 1 very important – 11+ less important)

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* 20. Are you planning to invest additional money to increase functions and or to upgrade software in the focus area of the organisation in the next two years?

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* 21. If you answered 'yes' to Q20, which area is it in? (Please tick all that apply)

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* 22. Can you list the functional areas of software technologies below in order of priority investment?

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* 23. After identifying a problem area that can be improved by investment in software, the business identifies financial, operational, technical and strategic benefits having quantified current process area, problems, outcomes and benefits to be achieved.

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* 24. We understand the need to document challenges and requirements and expected deliverables. When investing in software the organisation documents comprehensive business processes, their challenges, solutions and expected outcomes with improvements to processes through standards in the existing software product or software development where required.

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* 25. Is there a level of technical interface or integration between software applications in your organisation?

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* 26. Which of the tasks below has the biggest impact on speed, accuracy and automation? Please rank in order from 1 (has most impact) to 8 (has little impact).

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* 27. Please estimate how much manual, data entry, input, matching and manual reporting happens with software applications in the business?

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* 28. Do you believe that with technical integration of applications you could achieve quicker and more accurate processing and transactions?

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* 29. Are your daily reporting activities a set of manual tasks? And are company-wide analytics manual which are completed retrospectively?

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* 30. The management of multiple forms of compliance with different applications, security, infrastructure, operational and accounting processes is very difficult to manage putting additional risk in many forms on the business.

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* 31. Has your organisation adopted cloud technologies to help reduce cost and increase efficiencies in security, hosting, applications, development and integration?

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* 32. Does your waste and recycling operation have plans to utilise new technologies to increase speed, accuracy and traceability such as Internet of Things (IoT), Artificial Intelligence (AI) or Blockchain in the next 1-3 years?

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* 33. Is access and knowledge to new technologies easy to acquire and to understand and does this allow for simple planning of investment in areas of the operation that require software technology enhancement?

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* 34. Do you work with a single software partner who has a broad suite of software products and technologies to facilitate a long-term outlook and aid in software technologies to drive revenue and growth for the business?

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* 35. If you feel that there is a lack of access to technology, technology partnerships and relationships, do you think this can have an impact on overall sector performance?

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* 36. Have you ever felt that software vendors and partners have acted questionably? That the approach they have used has been less than reputable and the technical language that has been used has caused confusion, and be perplexing adding to the business’ wariness?

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* 37. Do you think that the relationship that exists between the UK industry sector and software partners and vendors needs to be improved to work towards zero waste, driving circularity and embracing software technologies for growth and profitability?

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* 38. Would you support, become involved, attend and actively contribute towards a dedicated platform where business software technologies were discussed, showcased and demonstrated in online and offline forums?

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* 39. Do you believe that the sector would benefit from a dominant vendor and partner who could provide a range of different technologies to help with support and work toward the greater attainment of a circular economy?

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* 40. Would standardised training and certifications in waste and recycling software related business processes help to advance understanding and provide baseline standards in which to advance the sector?

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* 41. When the operation advances, is change planned in its own right, or implemented as part of a parallel investment activity?

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* 42. Does your waste and recycling organisation make full use of innovation planning activities and cycles?

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* 43. If you have had experience of a software implementation project, do you believe that the project consulting and service delivery was satisfactory?

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* 44. Would the cost of an implementation project discourage you from investment in software technologies? Would your organisation take on more joint responsibilities in delivering the software and contributing to the value of the project?

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* 45. What percentage of annual turnover would you be prepared to invest in a software technology implementation programme to automate and integrate the entire (>95%) waste and recycling business operation with the latest technologies ensuring speed, accuracy and scalability?

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* 46. If we have an issue, challenge or problem we tend to look at how to alleviate from a tangible perspective rather than a software technology point of view, focusing on manual intervention with vehicles, people or equipment

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* 47. Would you like to have greater alignment with software vendors and technology partners to help knowledge, self-sufficiency, technical expertise and creation of an investment roadmap for continual improvement and digitalisation?

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* 48. The range of standards in customer service for different software products are difficult to understand and vary according to software supplier and vendor. How does this influence your perception of software companies or use of applications in the sector?

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