Dignity and Respect1.1 I am accepted and valued whatever my needs, disability, gender, age, faith, spirituality, mental health status, background or sexual orientation. 1.2 I am not discriminated against in any aspect of my care and support. 1.3 I am supported and care for using a positive and understanding approach, even if my behaviour is challenging to others. 1.4 If I require personal care this is carried out in a dignified way, with personal preferences respected. 1.5 If I need support managing my money and my personal affairs, I am able to have as much control as possible and my interests are safeguarded. 1.6 If I am being supported and cared for in the community, this is done discreetly and with respect.
Compassion 1.7 I experience encouragement and warmth and my strengths and achievements are celebrated. 1.8 I get the most out of my life because the people and organisation who support and care for me have an enabling attitude and believe in my potential. 1.9 I am supported to discuss changes in my life, including my death or dying, this handled sensitively and my wishes and choices are respected. 1.10 If I experience care and support in a group, the overall size of that group is right for me.
Be included1.11 I am recognised by people who support and care for me as an expert in my own experiences, needs and wishes. 1.12 I am encouraged to take part in everyday tasks to help the running of the service if I choose to.
Responsive care and support1.13 My emotional, psychological and physical needs are assessed by a qualified professional at an early stage, regularly and when my needs change. 1.14 My care and support is right for me because I am fully involved in my assessment. 1.15 If I have a carer, their needs are assessed and support provided. 1.16 If the care and support that I need or choose is not available or delayed, the reasons for this are explained to me and I can get help to use a suitable alternative.
Experiencing care1.17 I am supported to live in my own home if this is possible for me. 1.18 I am supported to manage my own care and support if this is what I want. 1.19 I can access technology and other specialist equipment so I can be independent, including to call assistance and manage my own health and wellbeing. 1.20 I fully participate in developing and regularly reviewing my personal plan. 1.21 If I have particular needs, due to a health condition, age or circumstance, I am informed about the care and support I should experience (or care plan) that clearly sets out my needs and wishes and how these will be met. 1.22 If I, or others, have concerns about my health and wellbeing, these are acted on and appropriate assessments and referrals are made. 1.23 My needs, as agreed in my personal plan, are fully met, and my wishes are respected. 1.24 I know how organisations can support my wellbeing and I am helped to contact them if I wish. 1.25 I experience proper planning and am helped when using a new service, or when I move between services.
Wellbeing1.26 I am in the right place to experience the care and support that I need and want. 1.27 I am helped to access the health care that I need and any other public services. 1.28 I am supported to make healthy lifestyle choices that are right for me. 1.29 If I need help with medication, this is done safely and effectively.
Eating and drinking1.30 I can choose suitable presented, healthy and nutritious meals and snacks, including fresh fruit and vegetables if this is right for me. 1.31 I can enjoy unhurried snack and meal times in as relaxed an atmosphere as possible. 1.32 I can enjoy snacks and meals alongside other people using and working in the service if appropriate and I want this. 1.33 I enjoy meals and snacks which meet my cultural and dietary needs. 1.34 If I experience care and support in a group, I can choose to make my own meals, snacks and drinks, with support if I need it. 1.35 I can drink fresh water at all times.
Activities1.36 I can have an active life and fulfil my aspirations by being supported to take part in activities that are important to me, in the way I like. 1.37 I am supported to participate in a range of recreational, social, physical and learning activities. 1.38 If I experience care and support in a group, or in my own home, I can choose to do creative and artistic activities every day, such as arts, crafts, music, drama and dance. 1.39 I am supported to participate fully as a citizen in my local community.
Protection 1.40 I am listed to and taken seriously if I have a concern about the safety and wellbeing of myself and others. 1.41 I am protected from all forms of abuse and exploitation. 1.42 I am helped to develop personal resilience and ways to keep myself safe. 1.43 If I might harm myself or others, I know that people have a duty to protect me and others, which may involve contacting relevant agencies. 1.44 The people who support and care for me are alert and responsive to any signs that I may be unhappy or at risk of harm .