Prospect Hospice patient and family feedback

Thank you for providing your feedback on your experiences of hospice services

At Prospect Hospice, we pride ourselves on being specialists at providing personalised end of life care to local people and their families. As an organisation, we continue to develop and learn to ensure we deliver the type of care that our patients and their families need from us. One important way in which we can do this is through your feedback on the services you have received from us.

Your feedback is greatly valued by our motivated teams and helps us shape our future services so we can continue to provide our patients and their family with the best possible care. This feedback is also shared with our governing body the Care Quality Commission (CQC) and helps to share our grading from them

We welcome all comments, both praising our teams and describing areas we can learn from, and handle them efficiently and respectfully.

We will:
- Record and share your comments with the relevant teams
- Use your compliments to thank and develop our teams
- Use your complaints to make changes and improve our services
- Use feedback on marketing material such as posters in the hospice, on social media and on this web page to encourage more feedback for us to learn from (these will be anonymised)

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* 1. Which hospice service did you use?

Inpatient unit

Day therapy

Therapy

Great Western Hospital

Care at home

Family support

Single point of contact (SPoC)

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* 2. Where did you receive this service?

At the hospice

At home

In a Care Home

Great Western Hospital

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* 3. Are you?

A patient

A carer

A family member

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* 4. Did the team member looking after you introduce themselves and their role in your care?

Yes

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* 5. Did you have confidence in the staff member that provided support to you?

Yes

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* 6. Were you given information about our services and how it might help you?

Yes

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* 7. Were you given the opportunity to discuss the things that were most important to you?

Yes

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* 8. Do you feel that you were treated with dignity and respect?

Yes

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* 9. Do you feel more confident and feel better able to cope with your circumstances because of the support the service provided?

Yes

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* 10. How likely are you to recommend Prospect Hospice services to friends and family if they needed similar care?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 11. How would you rate your overall experience of the hospice service you received?

Very good

Good

Neither good or poor

Poor

Very poor

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* 12. Would you like someone from Prospect Hospice to contact you regarding your feedback?

Yes

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* 13. Would you be happy to speak to a member of our team to share your story with others to support our fundraising and help other patients feel at ease?

Yes

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* 14. If you have answered 'yes' to question 13 or 14, please supply the contact details you would like us to use to get in touch with you.

Name

Address

Address 2

City/town

County

Postcode

Email address

Phone number

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* 15. Please use the space below to provide any further feedback you would like to give or make any comments about the care you received from Prospect Hospice. Please note that, for your peace of mind, any comments you make that include names will be anonymised.