Introduction
 
We aim to offer the highest standard of service at all times.  We also want to ensure tenants and other customers find it easy to participate in and influence our decisions.  We would like to know about your experience as a tenant, resident or other customer of Cordale.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.
 
If you have any questions about this survey, or require assistance, please contacts our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. How satisfied or dissatisfied are you with the opportunities given to participate in Cordale's decision making processes?

* 3. How could we improve our participation arrangements?  Please use this space to tell us:

* 4. How could we improve our arrangements for keeping you informed?  Please use this space to tell us:

* 5. How good or poor do you feel Cordale is at keeping you informed about its services and decisions?

* 6. It's easy to 'Take Part' - just let us know what you would feel comfortable with.  Would you like to:

  Yes No Not sure - need more information about this
Complete an occasional survey
Attend an occasional focus group
Meet regularly with other tenants and staff to discuss local issues / services
Meet regularly with other tenants and staff to discuss policy issues

* 7. How would you prefer to be contacted?

* 8. Please use this space to provide any other comments:

* 9. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

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