Hire Centres Survey

At Plantool we are committed to excellent customer service and would like to offer you an opportunity to leave us some feedback regarding the service you have received. We use this feedback to continually improve our service to you. We realise the importance of good customer service, value your custom and look forward to receiving your feedback.

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* 1. Date of Hire

Date

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* 2. Item Hired

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* 3. Depot Hired From

Daventry

Kettering

Lutterworth

Nuneaton

Stratford-upon-Avon

Warwick

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* 4. Please rate the following details of your hire and Plantool

	Very Poor	Poor	Neutral	Good	Very Good	N/A
Condition of equipment hired	Condition of equipment hired Very Poor	Condition of equipment hired Poor	Condition of equipment hired Neutral	Condition of equipment hired Good	Condition of equipment hired Very Good	Condition of equipment hired N/A
Cleanliness of the equipment hired	Cleanliness of the equipment hired Very Poor	Cleanliness of the equipment hired Poor	Cleanliness of the equipment hired Neutral	Cleanliness of the equipment hired Good	Cleanliness of the equipment hired Very Good	Cleanliness of the equipment hired N/A
Equipment booking process	Equipment booking process Very Poor	Equipment booking process Poor	Equipment booking process Neutral	Equipment booking process Good	Equipment booking process Very Good	Equipment booking process N/A
Communication	Communication Very Poor	Communication Poor	Communication Neutral	Communication Good	Communication Very Good	Communication N/A
Delivery efficiency (if applicable)	Delivery efficiency (if applicable) Very Poor	Delivery efficiency (if applicable) Poor	Delivery efficiency (if applicable) Neutral	Delivery efficiency (if applicable) Good	Delivery efficiency (if applicable) Very Good	Delivery efficiency (if applicable) N/A
Hire terms and conditions	Hire terms and conditions Very Poor	Hire terms and conditions Poor	Hire terms and conditions Neutral	Hire terms and conditions Good	Hire terms and conditions Very Good	Hire terms and conditions N/A
Hirecentres.com website	Hirecentres.com website Very Poor	Hirecentres.com website Poor	Hirecentres.com website Neutral	Hirecentres.com website Good	Hirecentres.com website Very Good	Hirecentres.com website N/A
Value for money	Value for money Very Poor	Value for money Poor	Value for money Neutral	Value for money Good	Value for money Very Good	Value for money N/A
Overall Satisfaction	Overall Satisfaction Very Poor	Overall Satisfaction Poor	Overall Satisfaction Neutral	Overall Satisfaction Good	Overall Satisfaction Very Good	Overall Satisfaction N/A

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* 5. Please tell us how we could improve your tool hire experience with us. If you have any further comments please let us know in the comments box below. Many thanks in taking your valuable time to leave us feedback. At Plantool we value your feedback and use this to improve our customer service.

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* 6. Contact Details

Name

Email Address

Phone Number