The Regulatory Reform (Fire Safety) Order 2005

You were recently visited by one of our fire safety officers who carried out a fire safety audit of your premises.

The service we provided should have been conducted to the highest standards.  With that in mind, we would be grateful if you would spare just a few moments to tell us exactly what your impressions of our service were.

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* 1. What was the date of your Audit?

Date

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* 2. Did you receive an appointment letter and was the information clear?

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* 3. Did the officer identify themself clearly?

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* 4. Was the purpose of the visit explained?

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* 5. Did you find our officer;

  Yes, very Acceptably so No, not at all
Approachable?
Polite and courteous?
Helpful?
Willing to answer questions?
Presentable?
Knowledgeable?
Punctual?

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* 6. Did you ask our officer to comply with any relevant procedures whilst visiting your premises? i.e Signing-in protocol/reading health & safety information

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* 7. At the end of the visit did the officer inform you of;

  yes no
their findings
possible levels of enforcement
what would happen next

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* 8. Do you feel that following the visit your business is better protected from fire?

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* 9. Do you have any suggestions on how we could improve our service?

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* 10. We are always trying to improve our service.  If you wouldn't mind being contacted about the points raised in this questionnaire, please enter your details below. 

You may submit this feedback anonymously if you wish.
Details of how the Service manages your personal data and our Privacy Policy can be found on our website www.hwfire.org.uk

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