Fire Safety Full Audit Questionnaire

The Regulatory Reform (Fire Safety) Order 2005

You were recently visited by one of our fire safety officers who carried out a fire safety audit of your premises.

The service we provided should have been conducted to the highest standards. With that in mind, we would be grateful if you would spare just a few moments to tell us exactly what your impressions of our service were.

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* 1. What was the date of your Audit?

Date / Time

Date

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* 2. Did you receive an appointment letter and was the information clear?

Yes

I received a letter, but it wasn't clear

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* 3. Did the officer identify themself clearly?

Yes

Comments

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* 4. Was the purpose of the visit explained?

Yes

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* 5. Did you find our officer;

	Yes, very	Acceptably so	No, not at all
Approachable?	Approachable? Yes, very	Approachable? Acceptably so	Approachable? No, not at all
Polite and courteous?	Polite and courteous? Yes, very	Polite and courteous? Acceptably so	Polite and courteous? No, not at all
Helpful?	Helpful? Yes, very	Helpful? Acceptably so	Helpful? No, not at all
Willing to answer questions?	Willing to answer questions? Yes, very	Willing to answer questions? Acceptably so	Willing to answer questions? No, not at all
Presentable?	Presentable? Yes, very	Presentable? Acceptably so	Presentable? No, not at all
Knowledgeable?	Knowledgeable? Yes, very	Knowledgeable? Acceptably so	Knowledgeable? No, not at all
Punctual?	Punctual? Yes, very	Punctual? Acceptably so	Punctual? No, not at all

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* 6. Did you ask our officer to comply with any relevant procedures whilst visiting your premises? i.e Signing-in protocol/reading health & safety information

Yes - please give detail below

Details of relevant procedures

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* 7. At the end of the visit did the officer inform you of;

	yes	no
their findings	their findings yes	their findings no
possible levels of enforcement	possible levels of enforcement yes	possible levels of enforcement no
what would happen next	what would happen next yes	what would happen next no

Comments

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* 8. Do you feel that following the visit your business is better protected from fire?

Yes

Comments

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* 9. Do you have any suggestions on how we could improve our service?

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* 10. We are always trying to improve our service. If you wouldn't mind being contacted about the points raised in this questionnaire, please enter your details below.

You may submit this feedback anonymously if you wish.
Details of how the Service manages your personal data and our Privacy Policy can be found on our website www.hwfire.org.uk

Name

Company

Address

Address 2

City/Town

County

Postal Code

Email Address

Phone Number