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1. Hello! This questionnaire will take 10-15 mins to complete. Thank you for your input.

SHAP (Sustainable Housing Action Partnership) has been commissioned by the Midlands Energy Hub and the West Midlands Combined Authority to carry out research across the whole East and West Midlands with a view to using best practice to increase the level of future, targeted work.
We are surveying organisations involved with the co-ordination or installation of fuel poverty works. The data you have collated in this area and your views will form part of a report going back to Government to shape future fuel poverty programmes.
We want to better understand the approaches needed when responding to fuel poverty crisis to enable opportunities for creating a pathway to broader retrofit and decarbonisation strategies. The report will also explore how energy efficiency works for households in crisis are included into whole house retrofit plans. Recognising the need for a consistency of managing information and reporting it, we will also be developing a new way of capturing data as a result of this analysis.
Your responses will be really important to inform Government thinking, starting with the shape of LAD2 and the preparation of the WMCA to deliver the 'Warm Homes Save Lives' fuel poverty programme across the West Midlands . The research will inform the resources required to support existing services as we go through the winter but also where investment in scaling up, extending and deepening capacity is required.
Please try to answer all questions, even if your response is 'don't know'. If you would like to discuss anything in more detail, we can set up a meeting with you.
Your engagement with this research will also feed into the final beta testing of a new fuel poverty CRM being developed with funding from Innovate UK. The CRM will provide the opportunity for organisations to share a consistent approach to managing the customer journey with real-time information about support, funding availability and eligibility criteria-matching, with efficient data analysis and reporting, linked to open EPC data so that those in fuel poverty don't lose out on retrofit programme opportunities.
The research is due by late-November. Your time to help with this is really appreciated and it will make a difference.
If this survey is not applicable, please complete the first few questions, then skip to the final questions at the end.
⏳The survey closes at Noon, Monday 14 December.
Thank you for your input and help.

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* 1. Name of your business/organisation:

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* 2. Your email address:

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* 3. Do you agree or disagree with this statement:
'This survey does not relate to my/our current services':

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* 4. What fuel poverty activities are you currently working on (or have recently worked on)?
(please include details on location and commissioning organisation)

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* 5. Who else is involved with the management and delivery of this work?
(please provide details for each category where possible)

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* 6. Do you work with local authority fuel poverty/affordable warmth officers?

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* 7. Do you work with retrofit co-ordinators/assessors?

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* 8. Approximately, what proportion of your time/turnover is spent on repairs/crisis response and related work, and what proportion on energy efficiency measures installation?
(Enter a % below)

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* 9. What is the most common crisis response/repair item required/supplied/fitted?

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* 10. What is the most common energy efficiency installation required?
(eg: draught-proofing, CWI, EWI, new windows/doors, heating systems/tech?):

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* 11. What contribution/influence do you think fuel poverty has on overall whole-house retrofit?

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* 12. Do you see any opportunities (for you, and/or generally) to integrate fuel poverty solutions with a wider de-carbonisation strategy?

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* 13. Has your work been affected by the Covid-19 pandemic?

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* 14. What examples can you think of that you would describe as a high-quality fuel poverty solution/work? 
(Where possible, give your reasons and who else was involved)

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* 15. What examples can you give of project or contract management processes that work well when delivering fuel poverty/retrofit activities?
(Include reasons why if you can)

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* 16. Is the customer's experience considered when designing work/projects?

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* 17. What good examples exist where managing the customer's experience has been delivered well - on your own projects, or others you know about?
(brief details are fine)

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* 18. What do/would you need to deliver more fuel poverty work at a high quality?
(select all that apply)

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* 19. Do you have further capacity to deliver more fuel poverty-related work in your region?

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* 20. What needs to be in place to enable more fuel poverty-related work to go ahead?

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* 21. Do you ever need to make repeat visits to the same customers?

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* 22. Do you ever get to know the outcomes from your work/projects after completion (eg: after 12 months)?

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* 23. Do you think your work results (or will result) in the household(s) moving out - and staying out - of fuel poverty?

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* 24. Is there anyone else (who does similar work) that should we be contacting for this research? (If so, please provide a name & contact where possible)

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* 25. I consent to my contact details being used in compliance with GDPR regulations for the purposes of this research (select Yes or No).

Thank you very much for completing our questionnaire. Your input will inform current decision-making and make a difference.
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