Exit this survey 2018 FOS Survey Question Title * 1. Do you believe that in 2018 FOS adjudications are generally fair? Yes No Unsure Please add any further comments here: Question Title * 2. Do you believe that adjudicators or Ombudsmen help complainants create a complaint where none existed? Yes No Unsure Please add any further comments here: Question Title * 3. Do you think adjudicators should have relevant experience and minimum industry qualifications? Yes No Other Please add any further comments here: Question Title * 4. Do you think FOS rules and process place an adviser or firm in a 'guilty until you prove your innocence' position from outset or have you generally found them to be fair? Yes No Other Please add any further comments here: Question Title * 5. Have you experienced false or manufactured accusations from complainants or CMC's in an attempt to gain compensation? Yes No Please add any further comments here: Question Title * 6. Do you think an Adviser should have the same simple right and method of appeal tothe courts, as enjoyed by the complainant, rather than the current lengthy, expensive judicial review option? Yes No Unsure Please add any further comments here: Question Title * 7. Do you believe a complainant or CMC should produce relevant tangible evidence to support a claim before it can be considered by FOS, like in the Small Claims Court? Yes No Unsure Please add any further comments here: Question Title * 8. Do you think it is fair and reasonable that under FOS rules, advisers still no longer enjoy the longstop protection afforded in the past by the PIA Ombudsman and for all citizens under the Limitations Act 1980? Yes No Unsure Please add any further comments here: Question Title * 9. Do you think FOS awards have been made to compensate for an event that has not actually happened or has not been complained about? Yes No Unsure Please add any further comments here: Question Title * 10. How confident are you knowing what the FOS is accountable for? I'm full aware of everything that the FOS is accountable for I'm aware of some, but not all things the FOS is accountable for I know very little, if nothing, of what the FOS is accountable for Other (please specify) Question Title * 11. Do you know who the FOS is accountable to? Yes No Unsure Please add any further comments here: Question Title * 12. Do you believe there should be more communication to advisers from the FOS in terms of accountability? Yes No Don't know Please add any further comments here: Question Title * 13. What potential policy measures could be introduced to improve the accountability of the FOS going forward? Question Title * 14. Are you part of a trade association? Yes No If 'No', can you specify why? Question Title * 15. Do you believe trade associations have any relevance in representing advisers with the FCA any more? Yes No Unsure If 'No', can you specify why? Done