Exit this survey The survey closes at 5.00pm on Friday 26th February 2016. Question Title * 1. Do you believe that in 2015 FOS adjudications are generally fair? Yes No Unsure Please add any further comments here: Question Title * 2. Do you believe that adjudicators or Ombudsmen actually help complainants create a complaint where none existed? Yes No Unsure Please add any further comments here: Question Title * 3. Do you think adjudicators now have relevant experience and minimum industry qualifications? Yes No Unsure Please add any further comments here: Question Title * 4. Do you think FOS rules and process place an adviser or firm in a 'guilty until you prove your innocence' position from outset? Yes No Other Please add any further comments here: Question Title * 5. Have you experienced false or manufactured accusations from complainants or CMC's in an attempt to gain compensation? Yes No Please add any further comments here: Question Title * 6. Do you think an Adviser should enjoy the same simple right and method of appeal tothe courts, as enjoyed by the complainant, rather than the current lengthy, expensive judicial review option? Yes No Unsure Please add any further comments here: Question Title * 7. Do you think it would be fair if a FOS fee of say £250 should be paid upfront by both parties and whoever wins has the fee refunded? Yes No Unsure Please add any further comments here: Question Title * 8. Do you believe a complainant or CMC should produce relevant tangible evidence to support the claim they make before it can even be considered by FOS, like in the Small Claims Court? Yes No Unsure Please add any further comments here: Question Title * 9. Do you think it is fair and reasonable that under FOS rules, advisers still no longer enjoy the longstop protection afforded in the past by the PIA Ombudsman and for all citizens under the Limitations Act 1980? Yes No Unsure Please add any further comments here: Question Title * 10. Do you think FOS awards have been made to compensate for an event that has not actually happened or has not been complained about? Yes No Unsure Please add any further comments here: Question Title * 11. How do you see your business prospects for 2016? Never been better Better than I hoped for Had hoped for better For better or worse Better get out of here! Question Title * 12. How often, on average, do you call product providers for assistance? More than once a day Daily Few times per week Weekly Bi-weekly Monthly Less than monthly Unsure Please add any further comments here: Question Title * 13. Do you prefer to deal with the same relationship manager all the time? Yes, even if it means waiting longer No, not fussed Unsure Please add any further comments here: Question Title * 14. Is your firm linked to one of the following: Network National Firm Support Service None Question Title * 15. Are you happy with the service you receive from product providers? Yes No Not Applicable Please add any further comments here: Question Title * 16. Are you male or female? Male Female Question Title * 17. Where is your business based? South-East South-West London North-East North-West Midlands Wales Scotland Northern Ireland Question Title * 18. How long have you been in the industry? Under 5 years 5 – 10 years 11 – 20 years 21 – 30 years 30+ years Question Title * 19. Are you planning on leaving the industry within the next two years, before the removal of Trail? Yes No Unsure Please add any further comments here: Done