Healthwatch Greenwich - General Survey 2016-17 General Survey Question Title * 1. Have you used or experienced any health and social care services in Greenwich in the last 12 months (GP, hospital etc.)? Yes No Unsure If yes, please specify: Question Title * 2. Overall how has your experience of using health and social care services in Greenwich over the last 12 months been? Very positive Positive Neutral Negative Very negative Unsure Comment: Question Title * 3. How would you rate the following? Rate 1-5 (1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good & 5 = Excellent) 1 2 3 4 5 Unsure The quality of reception staff at the service The quality of reception staff at the service 1 The quality of reception staff at the service 2 The quality of reception staff at the service 3 The quality of reception staff at the service 4 The quality of reception staff at the service 5 The quality of reception staff at the service Unsure The quality of the clinical staff at the service The quality of the clinical staff at the service 1 The quality of the clinical staff at the service 2 The quality of the clinical staff at the service 3 The quality of the clinical staff at the service 4 The quality of the clinical staff at the service 5 The quality of the clinical staff at the service Unsure The accessibility of the provision (opening times, physical access) The accessibility of the provision (opening times, physical access) 1 The accessibility of the provision (opening times, physical access) 2 The accessibility of the provision (opening times, physical access) 3 The accessibility of the provision (opening times, physical access) 4 The accessibility of the provision (opening times, physical access) 5 The accessibility of the provision (opening times, physical access) Unsure The environment The environment 1 The environment 2 The environment 3 The environment 4 The environment 5 The environment Unsure The length of time you waited for an appointment The length of time you waited for an appointment 1 The length of time you waited for an appointment 2 The length of time you waited for an appointment 3 The length of time you waited for an appointment 4 The length of time you waited for an appointment 5 The length of time you waited for an appointment Unsure The outcome achieved The outcome achieved 1 The outcome achieved 2 The outcome achieved 3 The outcome achieved 4 The outcome achieved 5 The outcome achieved Unsure Question Title * 4. How involved did you feel in the decision making around the care you received? Very involved Involved Not involved Unsure Comment: Next