Introduction
 
We aim to offer the highest standard of service at all times.  We would like to know about your recent experience as a tenant, resident or other customer of Cordale.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.
 
If you have any questions about this survey, or require assistance, please contact our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. To what extent do you agree or disagree with the following?

  Agree strongly Agree Neither agree nor disagree Disagree Disagree strongly
Cordale provides an effective and efficient service
Cordale provides the standard and quality of service I expect
Cordale treats its tenants and customers fairly

* 3. How would you describe the member of staff you dealt with?

  Always Usually Occasionally Never
Helpful
Courteous
Sensitive
Responsive
Knowledgeable

* 5. How likely is it that you would recommend Cordale to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

* 6. How could we improve our customer service?  Please use this space to tell us:

* 7. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

T