Customer Service Survey

Introduction

We aim to offer the highest standard of service at all times. We would like to know about your recent experience as a tenant, resident or other customer of Cordale. Please take a few minutes to complete this survey and share your views with us.

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

Question Title

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

No opinion

Question Title

* 2. To what extent do you agree or disagree with the following?

	Agree strongly	Agree	Neither agree nor disagree	Disagree	Disagree strongly
Cordale provides an effective and efficient service	Cordale provides an effective and efficient service Agree strongly	Cordale provides an effective and efficient service Agree	Cordale provides an effective and efficient service Neither agree nor disagree	Cordale provides an effective and efficient service Disagree	Cordale provides an effective and efficient service Disagree strongly
Cordale provides the standard and quality of service I expect	Cordale provides the standard and quality of service I expect Agree strongly	Cordale provides the standard and quality of service I expect Agree	Cordale provides the standard and quality of service I expect Neither agree nor disagree	Cordale provides the standard and quality of service I expect Disagree	Cordale provides the standard and quality of service I expect Disagree strongly
Cordale treats its tenants and customers fairly	Cordale treats its tenants and customers fairly Agree strongly	Cordale treats its tenants and customers fairly Agree	Cordale treats its tenants and customers fairly Neither agree nor disagree	Cordale treats its tenants and customers fairly Disagree	Cordale treats its tenants and customers fairly Disagree strongly

Question Title

* 3. How would you describe the member of staff you dealt with?

	Always	Usually	Occasionally	Never
Helpful	Helpful Always	Helpful Usually	Helpful Occasionally	Helpful Never
Courteous	Courteous Always	Courteous Usually	Courteous Occasionally	Courteous Never
Sensitive	Sensitive Always	Sensitive Usually	Sensitive Occasionally	Sensitive Never
Responsive	Responsive Always	Responsive Usually	Responsive Occasionally	Responsive Never
Knowledgeable	Knowledgeable Always	Knowledgeable Usually	Knowledgeable Occasionally	Knowledgeable Never

Question Title

* 4. What main method of contact did you have with this member of staff?

Question Title

* 5. How likely is it that you would recommend Cordale to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 6. How could we improve our customer service? Please use this space to tell us:

Question Title

* 7. Further contact

Please tick this box if you would like us to contact you

Question Title

* 8. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Name

Address

Address 2

City/Town

Postcode

Email address

Telephone number

Thank you for taking part in our survey!