Welcome to Our Survey.

Please take a minute to complete all questions as your opinion matters to us.

In return, we will give you a free copy of the industry report so you can see what others are thinking. We will also enter you into a prize draw to win £300 worth of Amazon vouchers.

Many thanks.

Best regards,
IT Europa

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* 1. Please complete the fields below

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* 2. What is your company's annual revenue?

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* 3. What proportion of your sales are to customers in the more regulated industries such as financial services, healthcare, government, retail?

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* 4. What proportion of your sales is developed in-house (including Software as a Service)?

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* 5. Is your software offered on-premise, via cloud or hybrid? (Please tick all that apply).

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* 6. On a scale of 1-5 (1 being not at all important, 5 being very important), What are the top barriers you have to overcome in your sales cycle?

  1 2 3 4 5
Competitor features, function or value
Price
Age, size or financial standing of company
Availability risks
Cyber security risks

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* 7. How often do your customers ask about software escrow or other third-party warranty in case of you organising failing?

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* 8. How often do your customers want to discuss business continuity/risk mitigation assurance/software resilience in relation to your software offering?

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* 9. On a scale of 1-5 (1 not at all important, 5 very important), How are your customers reacting to the challenging business environment?

  1 2 3 4 5
Attempting to ignore issues
Concerned and increasing risk mitigation spending
Requiring more reassurance and advice
Requiring business continuity and risk mitigation
Looking online/to other suppliers for advice

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* 10. On a scale of 1-5 (1 not at all important, 5 very important), How is your business adapting to more demands for an increasing focus on risk and resiliency?

  1 2 3 4 5
Engaging more in customer discussion around resilience
Developing specialist sales skills in risk and risk analysis
Increased internal training on holistic approaches
Looking at more resilient solutions
Trying to standardize the approach
Added more products in the last year
Looked for more advice from vendors and distributors

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* 11. On a scale of 1-5 (1 not at all important, 5 very important), What is limiting your ability to sell more resilient and risk-mitigating solutions, if anything?

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Availability of such solutions in my application area
Ability to hold high level discussions with customers
Lack of tools to quantify risk in customer business
Finding the right products and services
Need to increase in-house skills
Finding suitable advice and guidance to relay to customers
Integrating with existing customer infrastructure

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* 12. On a scale of 1-5 (1 not at all important, 5 very important), From your perspective, what do you think are the biggest issues you face in expanding your resiliency services?

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Change of business model
Finding appropriate vendor partners
Competition
Impact on cash-flows
Skills/training
Marketing/differentiation of services
Building trust levels with customers
Analysing risk in their industry and business
Thank you for taking your time to complete the survey.

IT Europa and NCC Group may also use your details to send you further communication about relevant channel news, analysis and events relevant to you. If wish to opt-out of receiving these communications please email sales@iteuropa.com
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