CITIZENS ADVICE PORTSMOUTH CLIENT SURVEY

Please help us to improve our service.

We need your help to develop our service. This short survey should only take 2 minutes to complete and we appreciate your response. You do not need to enter any sensitive or personal information.

Thank you.

Please click on OK to take you to the next question.

Question Title

* 1. If you have used our advice service, how do you rate the quality of the advice you received?

Excellent Advice

Good Advice

Satisfactory Advice

Poor Advice

I still have the problem

Excellent Advice

Good Advice

Satisfactory Advice

Poor Advice

I still have the problem

Question Title

* 2. If you have used our advice service, how did you get your advice? (You may tick more than one answer).

Face to Face with a Citizens Advice Advisor

By telephone or mobile

Using web chat

Email correspondence

Used the Citizen Advice website pages and did my own research, without getting help from an advisor

Never used the service before

Please let us know of any other method:

Question Title

* 3. Did you find the adviser approachable and friendly?

Always

Usually

Sometimes

Rarely

Never

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* 4. As a client, were you kept informed of your issue?

Always

Usually

Sometimes

Rarely

Never

Question Title

* 5. Were you satisfied with the information and advice given to you by the adviser?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 6. Did the adviser action matters in a competent and timely manner?

Always

Usually

Sometimes

Rarely

Never

Question Title

* 7. What might prevent you from using Citizens Advice services? (You can tick more than one answer).

Transport to Citizens Advice Office

Unfamiliar with using Technology

Times the service is open

Need for anonymity

I did not think I would be able to talk to someone who would understand my problem

Don't know

Please tell us about any other barrier you think you may have:

Question Title

* 8. Please tick which 3 characters form the first part of your postcode: (This should be your home address, but if you work but don't live in Portsmouth then please use your work postcode).

PO1

PO2

PO3

PO4

PO5

PO6

Don't know

Prefer not to answer

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* 9. Which age group are you in?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75 and Over

Prefer not to answer

Question Title

* 10. May we contact you in future to help us improve our service?
If so, please leave an email address or phone number.

Yes

If you agree to further contact, please leave your phone number or email address:

CITIZENS ADVICE PORTSMOUTH CLIENT SURVEY

Please help us to improve our service.

Question Title

* 1. If you have used our advice service, how do you rate the quality of the advice you received?

Question Title

* 2. If you have used our advice service, how did you get your advice? (You may tick more than one answer).

Question Title

* 3. Did you find the adviser approachable and friendly?

Question Title

* 4. As a client, were you kept informed of your issue?

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* 5. Were you satisfied with the information and advice given to you by the adviser?

Question Title

* 6. Did the adviser action matters in a competent and timely manner?

Question Title

* 7. What might prevent you from using Citizens Advice services? (You can tick more than one answer).

Question Title

* 8. Please tick which 3 characters form the first part of your postcode: (This should be your home address, but if you work but don't live in Portsmouth then please use your work postcode).

Question Title

* 9. Which age group are you in?

Question Title

* 10. May we contact you in future to help us improve our service? If so, please leave an email address or phone number.

Question Title

* 11. Please give us any other comments or observations on our service.

* 10. May we contact you in future to help us improve our service?
If so, please leave an email address or phone number.