Your feedback is really appreciated....

We would be really grateful if you could please take a couple of minutes to answer some questions about our access and care which will help us to continue to improve your experience as a patient at The Ridge Medical Practice.

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* 1. How likely are you to recommend The Ridge Medical Practice to friends and family if they needed similar care or treatment?

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* 2. How helpful do you find the receptionists at The Ridge Medical Practice?

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* 3. Generally, how easy is it to get through to someone at The Ridge Medical Practice on the phone?

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* 4. Comparing your most recent experience of contacting The Ridge Medical Practice by phone to another occasion during 2020, would you agree that it is easier to get through by phone now in 2021?

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* 5. How satisfied are you with the appointment times that are available to you?

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* 6. When you make an appointment to speak to a clinician at The Ridge Medical Practice, would you say you usually get to speak to your preferred clinician?

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* 7. When you last arranged an appointment at The Ridge Medical Practice were you satisfied with the type of appointment that you were offered?

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* 8. Overall, would you describe your experience of making an appointment at The Ridge Medical Practice as good?

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* 9. Last time you spoke to a clinician at The Ridge Medical Practice, were they good at giving you enough time?

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* 10. During your last consultation with a clinician at The Ridge Medical Practice, how good was the clinician at listening to you?

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* 11. During your last consultation with a clinician at The Ridge Medical Practice, how good was the clinician at treating you with care and concern?

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* 12. During your last consultation with a clinician at The Ridge Medical Practice, were you involved as much as you wanted to be in decisions about your care and treatment?

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* 13. During your last consultation with a clinician at The Ridge Medical Practice, did you have confidence and trust in the clinician you saw or spoke to?

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* 14. During your last consultation with a clinician at The Ridge Medical Practice, did you feel that the clinician recognised and/or understood any mental health needs?

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* 15. Thinking about the reason for your last consultation with a clinician at The Ridge Medical Practice, were your needs met?

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* 16. Overall, how would you describe your experience at The Ridge Medical Practice?

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